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1/5
Updated on: 2024-06-25
Pillow density varies a lot!
"We slept on these pillows in a nice place and liked them so much that we ordered a pair.
There are several problems including their customer service is horrible! You can't even talk to a supervisor so that should tell you a lot about their company.
Issues :
1. Pillows were on backorder with no ETA. However after inquiring a couple weeks later, they were shipped in just a couple of days. Their mfg date code was 5/2023 & 5/2024, ONE year apart!
2. Pillows received are much softer than what we had slept on before.
3. One of the two pillows was A LOT softer than the other one! I could put my hand around one completely and touch my finger to my thumb! I could only get within a couple of inches of touching when grabbing the other pillow!
4. I contacted customer service and I was told that I ordered different pillows than what we slept on before! I double checked and confirmed with the place we had stayed before and it was the same model pillow.
Bottom line, ZERO CUSTOMER SERVICE, just lip service, such as they are going to escalate the discrepancy of their records about the pillow type on their records and the place we stayed. I was also told there are discrepancies from one pillow to the other of the same type!
I wasted $50 shipping (both ways) and a lot of my time trying to get satisfaction! RUN from SobelWestex!"
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1/5
2024-06-01
Low Quality Linen
"We stayed in a hotel that used this company's linen and we were impressed enough to purchase for our air b&b units. Number One, the shipping cost for $19.99 order was $17! Number Two, the linen was so inferior in quality that you could practically see through the "100% cotton" wash cloths and everything else just looked CHEAP! (I guess that's what you should expect when you go for the "sale") Rather than pay for packaging and return shipping (which is ridiculous) , we decided to donate the order to a shelter. A lesson learned. We will never order from this company again. HIGHLY DISAPPOINTED!!!"
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1/5
2023-10-01
Do not order directly from this company
"To return, you have to pay your own shipping fees. Quality of their bed linens and blankets were poor. Walmart carries better quality bed linens than this company’s. If you like their products, order thru Amazon."
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1/5
2023-09-08
Terrible customer service
"I contacted them 3 times for information about buying a product and no one ever got back to me."
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1/5
2023-07-27
DONT BUT FROM THIS COMPANY
"Fabric is not good, the color on the border is not good. Company refused to pay return shipping. $55 in postage to return if I want my money back. Tantamount to no effective return policy."
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1/5
2023-05-09
Not Good
"The bait and switch pricing online website orders is terrible. The work from home customer service employees transfer the call to ‘outer space’ knowing no one is going to answer. The only department I could reach with a live person was ACCOUNTING which could not answer a RETAIL question. Do not even attempt to order these so called hotel quality pillows. Customer service terrible. Can’t even post a review without signing into an account ."
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1/5
2023-02-22
DONT PURCHASE! Return policy- you pay shipping!
"I purchased a comforter and it was NOT described properly, the fabric was not good and so we decided to return it. They delayed responding to our email. We had to follow up. Then they gave us an address and told us to return it to them. $42 to ship this big A$$ comforter back to them only to find out it's on my dime! Reply was "Hello, once we receive the package you will be refunded for the item but not the shipping back to us. It is listed on our site what our return policy is and weve actually found that many companies now require the customer to pay to return the items. Im sorry youre disappointed but that is our policy" and I copied and pasted this! This is what you have to deal with! I will NEVER purchase anything from this company again!"
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2/5
2022-08-25
Customer Service not helpful
"8/25/2022 at 1:30 PM PST, I emailed Sobel Westex Customer Service about the Sarah Nights pillow, and provied the two sku numbers on the tag:
RN#71273
and 2662-19-3
I also provided two pictures of the tag.
The CS Rep emailed "Unfortunately, those numbers do not help identify the pillow..." yet that pillow has a sku of SKU: PWSHN2026
So why is she telling me that the sku is not helpful?...
Purchased from Amazon instead so if the pillow is the wrong one, I can return without paying $16 shipping to purchase and $16 to return."
2/5
2021-07-25
Misleading product
"I stayed at an Orlando resort for a few nights where I fell in love with the Sobel pillow. the pillow was so smooth and comfortable I fail the need to order one for myself. The shipping and price were very fast and affordable, however, the product itself is very disappointing. The pillow I slept on at the hotel was soft and easy on the back/neck, the one I received is not only extremely uncomfortable, but I also woke up with a massive headache the next day. I am not sure if the manufacture producing one type of product for their commercial customers and one for residential because, based on my experience with both products, I can honestly say the one I received for my house is not even close to the same level of comfort as the one I tried at the hotel.
Unfortunately, the seller does not provide free shipping on return so I'm pretty stack with this piece of garbage product which I have no use for except to use for my dog. I would advise everyone to stay away from this company because I don't believe they invested as much time and resources in their residential line for their big corporate/commercial clients."
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4/5
2018-02-26
Glam pillows
"I love my pillows the only thing is I ordered last week and I want to track my order there is nowhere online email where I can hit track my order like I usually see on other orders it would be nice to have that. Im wanting my pillows asap."
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2/5
2017-09-18
Didn't live up to expectations
"I ordered these pillows because of at stay at a hotel. They were great there, but the pillows I received were no where near the comfort of the pillows at the hotel. I asked customer service if they send different ones to the public and they said no, but the hotels were probably just broken in. Well, these were already so flat and uncomfortable that I could only see them getting worse. Very disappointed. Will be returning."
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1/5
2017-01-09
Disappointed
"Purchased pillows after a stay at a lodge. I have neck problems and was amazed at how comfortable the pillows were. I ordered but what I received was two of the flattest pillows I have ever seen. It's like sleeping on a pancake. I was very disappointed to say the least."
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5/5
2015-12-12
"Knowledgable, real people to answer your customer service questions. I bought the Sobella pillow to get some support with comfort. This is by far the best pillow I've ever used. After just three nights, my neck strain and headaches went away and I was sleeping more soundly. I'm mostly a back sleeper and the Sobella is perfect in every way. Firm support yet the ability to cradle your head. Not heavy or hot like memory foam. Doesn't bounce around either like cheap pillows that are over filled tend to do. The cotton cover us smooth and quiet. I will be taking this wherever I go! Thank you Sobelwestex!"
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4/5
2014-07-21
"Package arrived today but was only a partial shipment. I received bath mats and large bath towels. The wash cloths and hand towels were not shipped. I can't tell if they are still back ordered or if they were shipped in a second box."
1 - 15 of 421 reviews
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About Sobelwestex
Sobel westex, performance tested, hotel approved. Makers and suppliers of the best pillows on earth, luxury bed linens, bath terry towels, down and feather pillows, robes, bed sheets, bed blankets, duvets, pool towels, wash cloths, hand towels, bath linens.
Retailer Information
Contact:
8:00am - 5:00pm PST Mon-Fri Closed Saturday and Sunday
888-887-6235
social@sobelwestex.com
Sobelwestex
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