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1/5
2003-11-23
"sofistic.com owes me $107.41 for a product i had purchased and did not work so i emailed them and did exactly what they told me to do to return that item and i never herd from them again and that has been 9 months ago."
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Delivering products damage free
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Customer service being trustworthy
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1/5
2003-08-27
"Product has not been delivered. No contact from vendor. Can not get in touch with vendor!!"
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Being easy to reach
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1/5
2003-08-22
"Do not buy from this seller, they went out of business I think. I have ordered a case, which they charged me for, but they won't return my emails and none of their phone numbers work. This company is a scam and I need to find a way to get my money back!!!"
Detailed Ratings
Overall quality of the company
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Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
1/5
2003-08-01
"DO NOT PURCHASE ANYTHING FROM THIS COMPANY! IF YOU NEED ANY FURTHER INFO TO SUPPORT THIS CLAIM, YOU SHOULD LOOK AT THE EMAIL ADDRESS REGISTERED TO THE OWNER OF A WEBSITE CALLED ARISMO.COM . ONCE YOU DO THAT, LOOK AT THE RESELLER RATINGS FOR THAT COMPANY, ARISMO.COM @ http://www.resellerratings.com/seller4771.html
IF YOU GET RIPPED OFF FROM THESE GUYS, REPORT IT IMMEDIATELY TO THE FBI INTERNET FRAUD UNIT:
http://www1.ifccfbi.gov/cf1.asp"
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
1/5
2003-07-16
"Just needed to put two cents in... Sofistic.com has been previously rated at this website. If you want an accurate picture of how this company is actually rated (i.e. how poorly), please visit "Sophisticated Hardware and Software" at http://www.resellerratings.com/seller1878.html
I DO NOT RECOMMEND PURCHASING FROM THIS MERCHANT"
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1/5
2003-07-15
"So, I have purchased from Sofistic.com in the past - bought a Tower Case and some accessories. I received fast service, and was really happy with the expediency... then this last June, I ordered again - a relatively small purchase, but nonetheless I was still "evaluating" them. It has been well over two weeks without the delivery of my purchased items (charge cleared and everything!). UPS still shows "billing rcvd." I have contacted them through email and they promised delivery will begin on 7/3/03. It is now 7/14/03, no delivery, and their phones are now disconnected. I would seriously recommend reconsideration if anyone is planning to order through Sofistic.com in the future!!"
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
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4/5
2003-04-24
"I've ordered from Sofistic twice now and havent had a problem. The only downside to them that I can see is their slow shipping. My first order was an inexpensive case w/ pwr supply. My next order was a 60gig HD(got a better model than I thought I was going to get),a 75ft cat5e cable ( got a 100FT), and a blue orb fan. I feel they are a decent company if you dont mind the wait."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
5/5
2003-04-02
"PURCHASED TWO CASES, RECEIVED THEM FEW DAYS LATER. UPS BUSTED ONE, THEY SEND REPLACEMENT IN A WEEK. I GOT TO KEEP THE DAMAGED CASE, WHICH IS NICE."
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1/5
2003-04-01
"I'm so excited to be the first to blast this pathetic company. Every step of the online ordering process; these guys screw up! Placing order: prices didn't reflect what was on PriceWatch, but nowhere to put "notes". Advertised prices on site seem low, but SAH is an arm and a leg! [Example] 1 case costs $26.00. SAH for that case? $23.00. Processing order: they must have taken their sweet-a time because the order didn't ship for 2 1/2 weeks. "IN STOCK" means "BACKORDER" for these schmucks. Ship order: again- 3 weeks to get case and 2 other items. Receive order: 2 out of 3 items ain't bad... ordered Volcano 7, they ship a Volcano 9. When I called to complain that the fan was noisy and I should have been sent a Volcano 7, they said, "You should be happy, the Volcano 9 is a better fan." Whatever- "better" if I'm wearing earplugs.
I see Sofistic has a re-vamped site. It won't help. Made notes in my spread to never order from this site again."
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4/5
2003-03-05
"I bought some fans and failed to notice that they stopped including the fan screws. It was my bad since they had updated the description of the fans on the website, even including a link to where they were selling the screws. Before I noticed the change I had emailed their support group and they're sending me the screws anyway. Point in their favor."
Detailed Ratings
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Value the company offers
Is committed to quality products and services
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Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
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2/5
2003-02-25
"Bought a bunch of stuff and it all arrived promptly and in good working order. They even sent me a cheap 400 watt power supply when I had ordered a 300 watt. The extra long IDE cable I had ordered was just a regular short one, but it wasn't worth it to send it back. About 6 months later the moboard died. Couldn't get them on the phone, but got hold of them quite easily on email. RMA the board and get it back promptly. Only thing was they sent me a slightly different version of the board; this one without RAID or built in LAN. Wasn't a big deal cause I wasn't using RAID (had been the same price at the time so I got it) and had an extra LAN card lying around, but... as you can see they don't try very hard to send you what you ordered."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
1/5
2003-02-01
"This company sent defective parts and backordered parts so delayed that they refuse to refund because it was after 30 days when it takes longer than 30 days to get the item
ZERO customer service...they do NOT EVER answer the phone or return phone messages and only occasionally answer email after great delay. do business with them only if you want to lose months of time and lots of money"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
1/5
2003-01-22
"Omg! This company is the worst online store out there! I've place an order and it's been 2 weeks and product is not here yet,Even though I'm just a city away from them. Try calling them and nobody will talk to you, email them, they will not response. Don't know about you guys having problem w/ this company called sofistic.com but I will take this company to the Better Business Bureau."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
5/5
2003-01-17
"Can't really complain. Ordered a case on the 4th, and received it on the 9th (1 day earlier than the projected delivery date). Case was cheap ($27)... shipping was actually more than the case ($27.59), but even with the total of $54.59, it was a good price for a black ATX 300W case."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
5/5
2003-01-08
"Wow, I'm really surprised to see the low score of this company. I got there name from Pricewatch. I ordered an AHANIX Audi XP black and silver case from them on sale for $20 less than what my other favorite case site had it for.
My order was went through very rapidly. They didn't take the money out of my account until it had shipped either.
Shipping was rather slow (about 7 days) but it was through UPS Ground and it is a big box, wasn't disappointed at all.
A lot of people I know buy cases from sofistic, and I don't have any regrets at all.
Would order from them again."
Detailed Ratings
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Overall product shipping and delivery process
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About Sofisticated Hardware and Software
Especializada en ciberseguridad para la banca y sectores cr ticos, como gobiernos y telecomunicaciones o infraestructuras cr ticas.
Sofisticated Hardware and Software
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