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4.13 / 5 (83 reviews) average score over the past This merchant had 75.9% positive reviews over the last Six Months 
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Six Months
Positive: 63
Neutral: 3
Negative: 17
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- Technical
5/5
2025-05-27
Excellent experience
"I have been your customer for more than 5 years. Always a good experience. Thank you for your products and prices."
5/5
2025-05-23
Support for Window Server
"Updated Evaluation Edition of Windows Server after purchasing Product Key. Found an excellent article on your site for the process. Only issue was Product Activation which I wanted to confirm process for.
Had immediate response from Daniel via email and issue is now sorted - thanks! :)"
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1/5
2025-05-22
Not a gfood result
"I was unable to use my purchase of Microsoft Outlook so was a waste of money and very dissappointed"
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5/5
2025-05-19
Short, simple and quick
"Anne was extremely competent and quickly installed the word program I had struggled with for hours. Her friendliness and ability to understand my confusion in dealing with computer terminology was very helpful in quickly diagnosing my issues and getting my new platform set up and operating.
It was gratifying to have such qualified and friendly assistance."
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1/5
2025-05-16
Not delivered
"I was never given the key for this software , therefore I’m not going to pay ."
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5/5
2025-05-15
Bryan was great
"Did exactly what was needed as quickly as possible. Friendly and courteous. Exactly what I'd hope for when I have a problem and expect it to be a hassle to get fixed but it ends up being easy."
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1/5
2025-05-10
Can’t find my p cloud.
"What a painful process. Nothing easy."
5/5
2025-05-07
Awesome support from Bryan!
"Great and timely assistance! I purchased my license 4 years ago and need to transfer it to my recently restored mac. Bryan helped me out and walked me through all the steps. He is professional and friendly. Really happy with the support I received. Thank you!"
1/5
2025-05-06
Do not bother.
"Just. Awful. Period. I will eat the expense and won’t request a refund. They are absolutely not worth the effort."
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5/5
2025-05-02
No-fuzz ease
"Despite being held up and behind schedule, Daniel's no-fuzz efficiency more than made up the schedule slip. He was patient, spoke clearly. In no time he got me the correct activation code and even took the time to wait for me to confirm that it works via a re-launch of the software.
5-star rating."
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1/5
2025-05-01
No code
"Never got the code for my purchase"
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5/5
2025-05-01
Amazing support!
"I had a problem because Softwarekeep sent me a download program that was actually a better quality than I had purchased. Unfortunately, the better program caused me some software conflicts. One short chat with their support team member, Daniel, quickly discovered the problem and I was issued a refund and instructions on how to undo the problem. I look forward to purchasing the simple program from Softwarekeep I need when it comes available. Thanks!"
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5/5
2025-04-24
Exceptional Support Experience with Daniel
"]I've spent the last two days trying to get my Microsoft program to work, and today I reached out for help. Daniel was incredibly kind and patient, guiding me through the process with ease. His expertise made everything straightforward and stress-free. I truly can't thank him enough for his outstanding service. Thank you, Jenn"
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5/5
2025-04-21
Great customer service!
"Emre, helped me immediately with my delayed order. Thank you a lot!"
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1/5
2025-04-19
Totally frustrated
"On April 18, 2025, I purchased Microsoft Word 2024 for Mac. I received a product key that I thought was an install code, but apparently not as it takes me to Microsoft products and Microsoft Office, which I DO NOT want. Any help that would lead to a successful install of Microsoft Word 2014 for Mac would certainly be appreciated,
Thanks for listening."
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1 - 15 of 10477 reviews
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Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #12 in computers & electronics
Softwarekeep.com is ranked #2 in software
CustomerSupportTeam from Softwarekeep.com has responded
Posted Apr-23-2025