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4.18 / 5 (88 reviews) average score over the past This merchant had 77.27% positive reviews over the last Six Months 
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Six Months
Positive: 68
Neutral: 3
Negative: 17
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- Technical
5/5
2025-05-07
Awesome support from Bryan!
"Great and timely assistance! I purchased my license 4 years ago and need to transfer it to my recently restored mac. Bryan helped me out and walked me through all the steps. He is professional and friendly. Really happy with the support I received. Thank you!"
1/5
2025-05-06
Do not bother.
"Just. Awful. Period. I will eat the expense and won’t request a refund. They are absolutely not worth the effort."
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5/5
2025-05-02
No-fuzz ease
"Despite being held up and behind schedule, Daniel's no-fuzz efficiency more than made up the schedule slip. He was patient, spoke clearly. In no time he got me the correct activation code and even took the time to wait for me to confirm that it works via a re-launch of the software.
5-star rating."
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1/5
2025-05-01
No code
"Never got the code for my purchase"
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5/5
2025-05-01
Amazing support!
"I had a problem because Softwarekeep sent me a download program that was actually a better quality than I had purchased. Unfortunately, the better program caused me some software conflicts. One short chat with their support team member, Daniel, quickly discovered the problem and I was issued a refund and instructions on how to undo the problem. I look forward to purchasing the simple program from Softwarekeep I need when it comes available. Thanks!"
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5/5
2025-04-24
Exceptional Support Experience with Daniel
"]I've spent the last two days trying to get my Microsoft program to work, and today I reached out for help. Daniel was incredibly kind and patient, guiding me through the process with ease. His expertise made everything straightforward and stress-free. I truly can't thank him enough for his outstanding service. Thank you, Jenn"
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5/5
2025-04-21
Great customer service!
"Emre, helped me immediately with my delayed order. Thank you a lot!"
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1/5
2025-04-19
Totally frustrated
"On April 18, 2025, I purchased Microsoft Word 2024 for Mac. I received a product key that I thought was an install code, but apparently not as it takes me to Microsoft products and Microsoft Office, which I DO NOT want. Any help that would lead to a successful install of Microsoft Word 2014 for Mac would certainly be appreciated,
Thanks for listening."
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1/5
2025-04-18
No Support
"Bought the program online but could not use. No phone support. Chat was useless. Had to download same program from Microsoft. Cannot get refund."
5/5
2025-04-18
Outstanding support by Bryan
"In the middle of the night, Bryan was able to resolve my issues - outstanding support."
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5/5
2025-04-15
Dependable delivery and support.
"Though not complete, we are building a Win 7 pro system to support our older CAD programs. These are too expensive to replace in order to operate under the newer operating systems"
5/5
2025-04-15
Excellent customer service from Daniel!
"Daniel helped me with some difficulties I was having with the installation of my SoftwareKeep purchase.
His expertise and patience were very much appreciated! He was courteous and knew exactly which questions to ask in order to pinpoint the problem. After recommending the use of a different web browser, he waited on the chatline until the new browser was downloaded and the software then installed and activated on my computer. It is so rare to find such excellent customer service these days!
I am very impressed with my experience with SoftwareKeep and highly recommend this company."
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3/5
Updated on: 2025-04-14
Re: Wrong key
"I received the wrong product key, Office LTSC vs Home and Business, but was able to activate the product with MS's phone activation. Not sure what's legit and what's not.
The seller replied which I appreciate and I've raised my review from 2 stars to 3 stars."
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Softwarekeep from Softwarekeep.com has responded
Posted Apr-14-2025Hi,
Thank you for your review! We sincerely apologize for the inconvenience caused by the software you initially ordered running out of stock. To ensure you could continue with your plans without delay, we upgraded your order to a higher-tier version at no additional cost.
Since the upgraded software is already installed and activated for your use, we hope it meets or even exceeds your expectations. If you’re satisfied with the upgraded product and service, we would truly appreciate it if you could consider updating your rating to reflect your experience.
Your feedback is incredibly valuable to us as we strive to provide the best possible service. Should you have any questions or need further assistance, don’t hesitate to reach out.
Thank you again for giving us the opportunity to serve you.
-Chase
Thank you for your review! We sincerely apologize for the inconvenience caused by the software you initially ordered running out of stock. To ensure you could continue with your plans without delay, we upgraded your order to a higher-tier version at no additional cost.
Since the upgraded software is already installed and activated for your use, we hope it meets or even exceeds your expectations. If you’re satisfied with the upgraded product and service, we would truly appreciate it if you could consider updating your rating to reflect your experience.
Your feedback is incredibly valuable to us as we strive to provide the best possible service. Should you have any questions or need further assistance, don’t hesitate to reach out.
Thank you again for giving us the opportunity to serve you.
-Chase
5/5
Updated on: 2025-04-14
Good with caveats
"Price is good, selection is good. My experience of customer service involved recieving 20+ emails in the span of 3 days of completing an order on the website. Yes, all were automated. When reaching out directly to an agent, there was a longish (5-10 minute wait). The agent replied slowly when connected, and gave out a piece of advice that was wrong. I thanked the agent and then realized that the coupon code I was about to use was actually now invalid, when the agent told me it wouldn't be.
This experience was slightly different from two prior experiences I had with this company/website - months and years ago. Does all this really matter? Not exactly, but, this experience makes me slightly wary of this company/website now, when thinking of dealing them again in the future."
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5/5
2025-04-09
Windows 11 Pro Upgrade Problem
"I would like to recognize Daniel for quickly responding to and solving a problem I had while trying to upgrade my computer from Windows 11 Home to Windows 11 Pro. Daniel was able to provide me with new replacement product keys that immediately worked and activated the operating system. As a result, my computer is now up and working and I personally thank Daniel's time and efforts in this matter! Without a doubt, SoftwareKeep is the BEST company to purchase your software from!"
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1 - 15 of 10470 reviews
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Retailer Information
Contact:
All Day
+1 877 315 1713
sales@softwarekeep.com
Softwarekeep.com
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Category Rank
Softwarekeep.com is ranked #20 in computers & electronics
Softwarekeep.com is ranked #2 in software
CustomerSupportTeam from Softwarekeep.com has responded
Posted Apr-23-2025