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Stores > Squaremouth.com
  • Squaremouth.com Squaremouth.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      33701
    •  
    • BUSINESS HOURS
      24 Hours, 7 Days A Week
      GENERAL PHONE
      800-240-0369
      FAX
      n/a
    • SUPPORT EMAIL
      questions@squaremouth.com
      SUPPORT PHONE
      800-240-0369

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.07/10 9.07/10
    Chance of future purchase: Rating 9.50/10 9.50/10
    Shipping & packaging: Rating 9.81/10 9.81/10
    Customer service: Rating 9.06/10 9.06/10
    Return/Replacement policy: Rating 9.44/10 9.44/10
Voice your opinion! Review Squaremouth.com by clicking a star below.
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Verified Customer
Rating 8/10
4/5
2017-12-06

none

"Cost changed from one day to the next. Original fee was not quoted when went to purchase."


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Verified Customer
Rating 8/10
4/5
2017-12-05

Overall, I got what I wanted in service

"Wait was too long. Call back was a day later. When I got call line dropped. When I was reached I was not near computer. Asked for call back from specific person, Britten? In 20 minutes...no call back, I had to call again and got service needed. For a 24 hour service provider, you need improvement"

Rep reply posted Dec-06-2017

A rep from Squaremouth.com, squaremouth, has responded

“Hi

Thank you for taking the time to submit a review about your experience with Squaremouth.

We are very sorry you experienced a long wait time. That is not our standard level of service. We aim to answer all calls within a very short period of time. The quality of our customer service is extremely important to us and we will do everything we can to correct this as quickly as possible.

We have taken steps to work towards reducing wait times during our busy periods by adding extra staff members and increasing our customer service training. We continue to look for ways to improve our efficiency. I apologize again for the frustration we caused.

Thank you again for providing your feedback. We really appreciate the opportunity to review our processes and make improvements. If you have any other feedback or suggestions regarding your experience, I would love to speak with you. You can call me at 800-240-0369 ext 6142, or by email at ahaywood@squaremouth.com.

Amy Haywood
Customer Reviews Manager
ahaywood@squaremouth.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-05

Easy to get a quote, easy to compare and easy to purchase.

"It makes the entire experience easy; and if you need help you can call and speak with a live human being!!!"


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Verified Customer
Rating 10/10
5/5
2017-12-05

Trip insurance first stop.

"We don't travel anywhere any more without travel insurance. If you ever find yourself halfway around the world with a broken leg and extended stay and perhaps a medi-vac trip home with an accompanying nurse, you'll never regret having good travel insurance. We discovered Squaremouth on a Rick Steve's blog and tried it out. The site works better than most big name travel sites. It was so easy to bounce around the site , looking at all our options for picking out the appropriate company and package for our needs. What else is great is the Squaremouth guarantee that all the companies they represent are very high quality and should you have a problem resolving a claim, they stand by you through the process."


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Verified Customer
Rating 8/10
4/5
2017-12-05

satisfied

"Appreciate being able to review several options at this site. The process was easy to follow after making my decision."


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Verified Customer
Rating 10/10
5/5
2017-12-05

Insurance

"Great, very good comparison on different insurance products and prices."


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Verified Customer
Rating 10/10
5/5
2017-12-04

Travel insurance

"Easy. Quick. What I wanted. "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-04

Travel Insurance Made Easy

"The Squaremouth software is a superb example of using high-tech to make decision-making easy!"


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Verified Customer
Rating 10/10
5/5
2017-12-03

Great site

"Quick and complete process for trip insurance!"


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Verified Customer
Rating 10/10
5/5
2017-12-03

"Excellent service and information."


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Verified Customer
Rating 10/10
5/5
2017-12-03

Easy and economical

"Checked online. Product delivered immediately. Satisfied. "


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Verified Customer
Rating 10/10
5/5
2017-12-02

Wonderful company

"I made a mistake with the date. I e-mailed then. They immediately fixed my mistake and e-mailed me back."


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Verified Customer
Rating 10/10
5/5
2017-12-02

Insurance Information

"It was excellent. Agent was very helpful."


JuliaHowell's Avatar

Verified Customer
Rating 10/10
5/5
2017-12-02

Squaremouth was the only compare site that I found that showed annual plans.

"I had a hard time finding annual plans; most only showed per-trip plans. So i was pretty happy to find that Squaremouth showed them separately and made it easy to compare."


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Verified Customer
Rating 10/10
5/5
2017-12-02

Find The Right Insurance For You

"This is the second time we've bought a travel insurance policy through Squaremouth. We find the site easy to use and the selection very wide. The policy we chose offered exactly the options we were looking for. "


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Squaremouth.com is a merchant member
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