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Stores > SupplyHouse.com
  • SupplyHouse.com SupplyHouse.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      11747
    •  
    • BUSINESS HOURS
      Monday - Thursday: 8am to 5:45pm EST , Friday: 9am to 4:45pm EST
      GENERAL PHONE
      n/a
      FAX
      1-888-922-8070
    • SUPPORT EMAIL
      customerservice@supplyhouse.com
      SUPPORT PHONE
      1-888-757-4774

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.09/10 9.09/10
    Chance of future purchase: Rating 9.37/10 9.37/10
    Shipping & packaging: Rating 9.48/10 9.48/10
    Customer service: Rating 9.32/10 9.32/10
    Return/Replacement policy: Rating 8.99/10 8.99/10
Voice your opinion! Review SupplyHouse.com by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-06

Rinnai Filter

"In stock, great price, quick delivery. "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-05

Buderus fan motor.

"Motor was correct, fit great, and fixed the boiler. Part arrived a day early. "


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-05

Great Company, Great Parts, and Great Service

"I was looking for a collector box for my furnace that no one else sold. SupplyHouse.com had it and in stock. Had it in less than a week. They have great customer service too. The polite service rep. helped me for almost an hour tracking my part down and making sure it was the correct part. Great company, great parts, and great service!"


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Verified Customer
Rating 10/10
5/5
2017-12-05

Excellent Prices

"Fast shipping, and excellent prices on parts I bought."


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Verified Customer
Rating 10/10
5/5
2017-12-05

Excellent customer service

"Order a part for my home HVAC system that was defective. One call and two follow up emails from Supply House to confirm it was the right part and the issue was resolved. Excellent customer service and will certainly do business with them again."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-05

What I needed

"Easy ordering online and what I needed.

Thank you.
"


LarryZimmerman-55311's Avatar

Verified Customer
Rating 10/10
5/5
2017-12-05

My new go to store!

"Huge selection, great prices (half the price on most items found at Home Depot or Lowes), cheap shipping and fast!!!! Even with shipping my purchase was half the price they wanted at Home Depot."


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Verified Customer
Rating 10/10
5/5
2017-12-05

plumbing improvement items

"The web site is easy to use. Description of the products are great and helpful when plumbing is not your main profession. Prices were reasonable. All arrived meticulously packaged and timely. One item was not in stock at the time of my purchase."


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Verified Customer
Rating 10/10
5/5
2017-12-05

Gas valve

"Very happy !!!excellent product

"


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Verified Customer
Rating 10/10
5/5
2017-12-05

Takagi TK-4 LP

"Easy ordering, fast shipment to lower 48. Am in Alaska and using UPS is very expensive with no other choice. Sent to parents house for free and used FedEx from there to Alaska at half the price. Overall very happy with their prices and speed, could use a few more options for delivery though."


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Verified Customer
Rating 10/10
5/5
2017-12-05

Excellent

"Great company! Fast shipping! Received everything no problem! "


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Verified Customer
Rating 10/10
5/5
2017-12-05

great place! I will continue to buy :)

"my orders arrived on time and a fair price"


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Verified Customer
Rating 2/10
1/5
2017-12-05

Product was defective

"Spent $200 on install of a malfunctioned product "

Rep reply posted Dec-06-2017

A rep from SupplyHouse.com, SupplyHouseCustomerService, has responded

“Hello,

We apologize for the inconvenience you experienced on your recent order with us. We understand that having a product fail quickly is frustrating and we regret to hear that a item you received from us was defective upon install. We do honor the manufacturer's warranty and would be happy to assist you in creating a return for either refund or replacement for the defective exhaust fan. Again, we sincerely apologize for any inconvenience this may have caused to you. Please feel free to contact our customer service team at 1-888-757-4774 if you would be interested in proceeding with a return for the defective item.

Thank you,
Customer Care Team
SupplyHouse.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-12-05

Great help

"New igniter was just what we needed to get the heat back on. Perfect fit. "


No Avatar

Verified Customer
Rating 8/10
4/5
2017-12-05

Pipe Insulators

"The insulator tubes arrived in a timely manner, but they were crammed in a box that distorted the tubes somewhat. The tubes straightened ok but the protectors over the glue meant to glue the slit together was exposed and difficult to work with. They worked ok and I am using them, but you may want to rethink your packing procedure. "

Rep reply posted Dec-06-2017

A rep from SupplyHouse.com, SupplyHouseCustomerService, has responded

“Hello,

Thank you for your feedback! We greatly appreciate that you have taken the time to provide a review on our business. We apologize for the inconvenience you experienced on your recent order with us and if your were unhappy with the packaging of this product. We appreciate you bringing this to our attention so we can improve our packaging procedures and prevent this from occurring in the future. We are happy to hear they are still functional but we understand receiving your materials both quickly and in good condition is important and we sincerely apologize this did not happen in this instance. As an apology for the inconvenience we will issuing a credit for the shipping cost you had paid. This refund will take 2 business days to process and will go to your original form of payment. Again, we sincerely apologize for any inconvenience this may have caused to you and if you have any other questions or concerns regarding your order please feel free to contact our customer service team at 1-888-757-4774.

Thank you,
Customer Service Team
SupplyHouse.com”


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