Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"My card was declined. After fixing it on my end and completing the order, I got an automated email the next morning saying my order couldn't be completed and to contact the sales team by email "within 24 hours to confirm the order details." I did so, and they got back to me 3 days later, after the weekend. I'd emailed friday morning. The email monday said "Unfortunately this order has been flagged as possible fraud by our payment processor and we are unable to complete this transaction." I emailed back asking what I needed to do, and if I should try to order it again. It's been 4 days and I haven't heard anything back since.
From my perspective, it's annoying to have heard nothing back when I did everything that was asked of me. I understand that from their end it's probably best to avoid business from someone whose order was flagged as fraudulent. Ghosting me is probably the best business decision from their perspective. I should have given up and ordered somewhere else on day 2.
Additionally, I get that by having the lowest prices, there's not enough profit margin to have quality customer support, so I do accept responsibility for shopping by price, but I'd like to post my experience for any future customers."
order did not arrive, customer support does not answer
"the product (a NOCO charger) never arrived; no tracking number; customer support never answered.
Worst battery supplier on the market.
order number 117070 from May, 1st, 1919"
"Needed chair lift batteries for disabled parents who live 3 hours away.
Paid $54 for overnight delivery so I could bring and install them. Now 2 days later when I have to leave NO BATTERIES!
Thank you for NOTHING and horrible service."
"Prompt shipping and delivered in perfect condition. Included additional screws for contacts which was nice, but would have been even better if a few strips of double-sided tape were included to connect the two batteries as shown in the instructional video from their website. New batteries are working well in my APC SU1400-NET."
Shop competitively priced batteries & battery chargers for cars, motorcycles, boats and more. Most ship within 24 hrs and come with a free 1-5 year warranty.