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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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5/5
2012-06-04
"Web site easy to navigate. Phones arrived timely. Will use again when needed. A+.
Thanks"
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4/5
2012-05-28
"I had always been delighted with Telephony Depot, great online sales support and after sales tech support. But this time they have won themselves some one stars for their sloppy service.
I bought a Panasonic VOIP desk phone in December. It has a technical problem, I called Panasonic and they denied even acknowledging that the phone exists. I contacted Telephony Depot and they asked a couple of questions, told me they were waiting for input from Panasonic and since then they have just ignored my emails, I have not heard back from them since January.
The Panasonic phone would be great if it worked properly, I probably won't use Telephony Depot again because it sucks being hung out to dry by an online seller that cannot or will not support a product that they sold you.
EDIT: Wow resellerratings.com's merchant member programme works and the response to this review from Telephony Depot was impressive.
The day after writing this review I was contacted by email. I got an apology, an explanation of how the system had failed me and a refund. Thanks to the Telephony Depot team for making this right again.
EDIT AGAIN: I have subsequently upped my star rating of Telephony Depot to reflect their professionally turning around a lumpy and probably embarrassing customer services issue."
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5/5
2012-05-25
"I am well satisfied with how well you website is easy to navigate. The time of shipping after the order is very responsive."
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5/5
2012-05-22
"Was so pleasant to do business with Telephony Depot, a great experience.
My orders are completed and shipped so fast. I am very satisfied with this provider."
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5/5
2012-05-19
"our purchase was delivered as expected. the whole order/receive process was very simple. the ability to track our order was very useful"
4/5
2012-05-19
"I put in a request for information on your web page. The response took quite awhile. I called in, the people on the phone were nice and very helpful. The order was received within a reasonable amount of time."
5/5
2012-05-18
"Seems to be a class act. I placed several calls to them discussing products (before ordering), they were helpful and informative and if they didn't know--they said so, (very refreshing compared to the usual sales hype you see from most companies. Prices were the best I found online. Haven't tried to return anything, so I can't address that. Overall, very satisfying experience."
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4/5
2012-05-15
"If you do not provide a password to sign-up as a returning customer initially you have no way to check on your order. I was unsure of timing of shipment because of this. I did receive the item as expected and in the time expected, but had no way to check on it."
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5/5
2012-05-09
"Excellent price, excellent delivery. I got exactly what I ordered with no hassles or issues at all."
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4/5
2012-05-09
"No clomplaints! Good job and arrived on time. TYVM!"
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5/5
2012-05-04
"The service is excellent. I have started buying all our new VoIP phones and voice gateways from Telephony Depot - the prices are extremely competitive, they ship quickly, and their staff really know their stuff if you ever need to call them. Top marks."
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5/5
2012-05-04
"Very satisfied with promptness of shipping and communication. Will certainly purchase from them again. Item was exactly as decribed and properly packaged."
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Retailer Information
Contact:
9:00-6:30 EST
215-825-8710
support@telephonydepot.com
Telephony Depot
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Category Rank
Telephony Depot is ranked #328 in computers & electronics
