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3.53 / 5 (51 reviews) average score over the past This merchant had 52.94% positive reviews over the last Six Months 
Customer Support Help
Online Order Tracker
Secure Order Processing
FEDEX Ground
Six Months
Positive: 27
Neutral: 9
Negative: 15
Customer Support HelpOnline Order TrackerSecure Order ProcessingFEDEX Ground
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3/5
2025-03-18
Same product as in 2024
"Same product as in 2024, but price increased 20+%. Not sure that it's in line with inflation"
3/5
2025-03-18
Shipp
"If I knew the shipping cost more than the sample,I wouldn’t order it! I felt it was a great option to see the product before buying it,but disappointed at the cost of $32.89 for $11.99 sample!"
5/5
2025-03-16
Fast shipping, quality product!
"We only purchase one item (paper plates) but they have a consistent quality and reasonable pricing. The order process is simple, shipping is fast, and we've never had an issue. As a result, we're now looking to expand our shopping with this vendor to include other items such as spices. Thank you!"
WebstaurantStoreRep from WebstaurantStore has responded
Posted Mar-17-2025Thanks for sharing your experience shopping with us! We look forward to working with you again soon!
2/5
2025-03-11
Bad Packaging
"The packaging for their items are always falling apart or opened. They have been good about replacing products when needed but the boxes should not be like this to begin with. They are cheap flimsy boxes that always are falling apart, opened, and have holes in them. They really need to upgrade their packaging. We are paying way too much money for shipping for them to cut costs on their end. I can hardly ever get a box of cups without the cups falling out of the bottom when the box inevitably falls apart."
WebstaurantStoreRep from WebstaurantStore has responded
Posted Mar-12-2025We appreciate the feedback we have received so far and are are in the process of updating our packaging, especially our glassware packaging. We are always looking to improve our packaging and shipping, so thank you for taking the time to share your experience.
5/5
2025-03-10
Always easy shopping
"I have been using Webstaurant since 2013 and have always been pleased. Equipment, food, paper, always good pricing and fast shipping. Even when something is wrong the support staff fixes it almost right away. So glad I found this site many years ago."
WebstaurantStoreRep from WebstaurantStore has responded
Posted Mar-10-2025Thank you for sharing your experience shopping at WebstaurantStore! We look forward to working with you again soon.
1/5
2025-03-08
Shipping cost too much
"Shipping cost is more than the item I purchased."
WebstaurantStoreRep from WebstaurantStore has responded
Posted Mar-10-2025Hello, thank you for taking the time to leave a review. As a wholesale website, we do charge the full shipping costs in order to keep our bulk prices down. These are calculated by weight and dimension. If you have any other questions, please don't hesitate to reach out to us at help@webstaurantstore.com.
1/5
2025-03-06
Over priced shipp
"Shipping was as much as the product that is crazy
I could ship 2 bottles for half the cost they are just making money on the shipping that’s crazy"
WebstaurantStoreRep from WebstaurantStore has responded
Posted Mar-07-2025Thank you for your review. I understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat:
https://link.webstaurant.store/livechat.
https://link.webstaurant.store/livechat.
4/5
2025-03-04
Couldn't use GOURMET coupon
"During checkout, there was no part of the checkout section that would allow me to use the 15% off GORMET coupon offered on the webstaurant home page. Otherwise decent value for a residential order"
WebstaurantStoreRep from WebstaurantStore has responded
Posted Mar-05-2025Hello, to apply a coupon code - click the green cart button in the top right corner. On the “Cart” page, look at the lower right, just below your Cart ID. You’ll see a box where you can enter your coupon code. After entering the code, click “add.” If the code is valid, it will be applied right away.
5/5
Updated on: 2025-02-24
GREAT!!!!!!Customer service
"Absolutely the best customer service.
Also----The problem was taken care immediately.
You can not ask for more!!"
WebstaurantStoreRep from WebstaurantStore has responded
Posted Feb-20-2025Thank you for sharing your review! It's great to hear about your experience working with our Customer Solutions team and that your problem was resolved quickly.
5/5
2025-02-21
100% my Store
"you are so professional ......"
WebstaurantStoreRep from WebstaurantStore has responded
Posted Feb-21-2025It's great to receive your review and learn about your positive experience shopping with us!
5/5
2025-02-20
One of the best supplier for my commercial kitchen !!!
"Have a lot of items that I need, price is reasonable, deliver direct to your door save me a lot of time for finding and picking up @ some warehouses !!!!
So far so good for me !!!!"
3/5
2025-01-29
Deep Freezer
"The deep freezer was an amazing price, loved it. But, if us humans have to take it off an 18-wheeler ourselves, theres no reason to charge us $200 for that. Theres also no reason for you guys to charge $300 something to take it off the truck for us. I would pay you guys to take it off the truck at a reasonable price, not over $300. On top of paying for the item itself, shipping & tax was already over $300, if we humans wanted you guys to take it off the truck the total cost was going to be over $700. That just seems like an insane amount in my opinion. Makes me want to cancel my subscription for the webstaurant plus. Other than that, i have loved ordering from this website for my business because the price of the items were reasonable."
WebstaurantStoreRep from WebstaurantStore has responded
Posted Jan-29-2025Hello, thanks for reaching out. If you have a loading dock or fork lift, or are able to bring the pallet off of the truck yourself, you can select regular common carrier shipping. If you do not have a loading dock or a forklift, we recommend adding the $55 liftgate option so the driver will lower the product down to the ground for you. You would then be responsible for bringing your products into your facility. Our shipping costs are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat:
https://link.webstaurant.store/livechat.
https://link.webstaurant.store/livechat.
1/5
2025-01-27
We will see
"I ordered this same product 5 months ago for my steam table. Needless to say, it went out again. So, here I am ordering the same one again for the same well on the same steam table. Guess we will see in 5 months if I need another one."
WebstaurantStoreRep from WebstaurantStore has responded
Posted Jan-28-2025Hello, we would like to hear more about this. Please reach out to our Customer Solutions team at help@webstaurantstore.com
5/5
2025-01-27
Awesome!!!!!!!
"I enjoyed shopping at the store and having the objection of having someone to chat with a super plus."
WebstaurantStoreRep from WebstaurantStore has responded
Posted Jan-28-2025Thank you for your review! It's great to hear about your positive experience working with our Customer Solutions team.
5/5
2025-01-23
Beautiful and great quality
"The shelves are very good quality and beautiful, easy to assemble. The shipment was quick. I would purchase from this company again in the future"
WebstaurantStoreRep from WebstaurantStore has responded
Posted Jan-24-2025Thank you for taking the time to share your review! We appreciate your feedback and are pleased to hear that the shelves and shipping time met your expectations.
1 - 15 of 2139 reviews
About WebstaurantStore
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. With hundreds of thousands of products available and millions of orders shipped, we have everything your business needs to function at its best. Over the years we have expanded our selection of commercial equipment and wholesale supplies to include healthcare, educational, food, beverage, office, parts and hotel supplies. Our focus is your convenience – order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Retailer Information
Contact:
help@webstaurantstore.com
WebstaurantStore
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Category Rank
WebstaurantStore is ranked #4 in food & drink
WebstaurantStoreRep from WebstaurantStore has responded
Posted Mar-20-2025