Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"the customer support is barely adequate. when you call in the middle of a weekday 'nobody is available to take your call'. the 'aluminum' cta oil filter wrench is made like a cheap knock off. the casting is full of deep pits. do yourself a favor and buy a no name off ebay. you'll get the same quality oil filter wrench shipped to your door for less than tool source charges for shipping"
I'm sorry to hear about your experience with the aluminum oil filter wrench and our customer support. It's disappointing to know that the quality did not meet your expectations, and I understand how frustrating it is when you can't reach someone for assistance. Your feedback is invaluable, and I'll ensure it's shared with our team so we can improve both product quality and customer service. If you would like to discuss this further or if there’s anything we can do to assist you, please let us know. Your satisfaction is important to us, and we're committed to finding a resolution.
Alright ,tool out of stock and I was informed in a timely manner
"All good. Hope tool arrives in a timely manner.
Tired of these silly reviews. Cannot simply say the experience was good and leave it at that. There is always another box."
Thank you for your fantastic 5-star review! We're thrilled to hear that you appreciated our communication regarding the out-of-stock tool. We understand how important timely updates are, and we're committed to keeping our customers informed. Your feedback motivates us to continue providing excellent service. We hope your tool arrives quickly so you can get started on your projects!
toolsource from ToolSource.com has responded
Posted Aug-21-2024