We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Universal Appliance and Kitchen Center (uakc.com)
  • Universal Appli

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      91402
    •  
    • BUSINESS HOURS
      9- 6 M-F
      GENERAL PHONE
      8003872011
      FAX
      8189045611
    • SUPPORT EMAIL
      sales@uakc.com
      SUPPORT PHONE
      8003872011

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Universal Appliance and Kitchen Center (uakc.com) by clicking a star below.
No Avatar

Verified Customer
Rating 4/10
2/5
2017-09-17

Poor communications after online purchase

"In September 2017, I purchased an air conditioner via website and did receive an automatic email confirmation. However, I did not receive any response to my follow-up email to customer service regarding scheduling a delivery date. I also called customer service to be put "on hold" for 15 minutes until I hung up. I finally had to go to Panorama City warehouse in person to arrange delivery, which was completed on the scheduled date."


Rating 10/10
5/5
2017-05-08

Happy with the process

"Pleased with the entire process, and would love to work with UAKC again on any future kitchen needs I may have on a new home."


No Avatar

Verified Customer
Rating 2/10
1/5
2016-12-08

It would be nice if they contacted me about my order...

"but they didn't! It's been sitting in pending for about 2.5 weeks! So I'm assuming that the item is on backorder. Very poor customer service and handling of online orders. Will NEVER do this again."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-09-14

Quality Outfit

"Easy transaction and good communication."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-07

"Easy to order on line. My appliance was exactly as advertised, just what I ordered . Plus it was at a lower price than other stores around . Who doesn't love that !"


No Avatar

Verified Customer
Rating 2/10
1/5
2015-10-11

"My order of a kitchen hood was cancelled supposedly because of "lack of inventory". When I called to point out that the hood was still for sale on their website, I was told that if I want it the price was now about $700 higher. The representative told me that it was a typo and that he was not obligated to honor any price posted in their company website. Moreover all the customer support representatives I spoke to, refused to give me their names and the person in charge of the customer support for the website orders just hang up the phone on me. Very unprofessional company as it is reflected in their BBB record which has 14 complains against them filed within the past three years. Based on their unprofessional conduct and customer support service, I would not conducted any business with them in the future and I cannot reccomand it to others."

Rep reply posted Oct-19-2015

A rep from Universal Appliance and K, uakc, has responded

“On the day when customer ordered Miele hood our web site had a glitch. We are not allowed to sell Miele appliances with “add to cart” button on our web site. All Miele sales are directed from our web site to Miele web site and Miele USA is processing these orders directly. We would like to apologize for the malfunction of our web site that day.”


No Avatar

Verified Customer
Rating 2/10
1/5
2015-09-04

"didn't call back to resolve problem with AC, refused to expedite return"


No Avatar

Verified Customer
Rating 2/10
1/5
2015-05-11

"Didn't have the stock but U guys took my order anyways"

Rep reply posted Oct-19-2015

A rep from Universal Appliance and K, uakc, has responded

“When placing orders online we don’t show live inventory on some of the products, therefore it may take up to one week to fulfill the order.”


No Avatar

Verified Customer
Rating 2/10
1/5
2015-05-11

"Ordered wall oven and received no word that they didn't have it in warehouse. I had to call to find out when I would receive oven after paying for it, Just to be told they couldn't get one. "


No Avatar

Verified Customer
Rating 6/10
3/5
2015-04-28

"My item is on back order from the manufacturer...will update review later"


No Avatar

Verified Customer
Rating 8/10
4/5
2015-04-07

"Very easy to order and receive merchandise in a timely manner"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-03-09

"Our sales Rep was an incredible help to us Movsas was very detailed in the presentation of the appliances we were purchasing."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-03-07

"Hard to believe how easy and timely it was to purchase and receive the part I needed. Great selection"


No Avatar

Verified Customer
Rating 10/10
5/5
2015-02-26

"So far everything has gone well merchandise is currently in route. will be in a better position to comment after receipt of merchandise. thanks Charlie Higgins"


No Avatar

Verified Customer
Rating 2/10
1/5
2014-12-29

"Order went unfulfilled.

Dishwasher was initially ordered Dec. 2.
Delivery was originally given a delivery date of Dec. 9.
Then was told it was on backorder and pushed to Dec. 22. The day it was delivered to the house it was discovered that the unit was damaged. Was given a redelivery date of Dec 27th or 30th. No follow-up on Dec 27. Then told it would not be delivered until after the New Years.

This appliance was to be installed in a rental apartment but Universal's unreliable service has left my tenants and I frustrated. I found the follow through and customer service of Universal Appliances to be poor. Disappointing considering I used them in the past. Finally made an order through Pacific Sales. They had 34 dishwasher units in my model and could deliver the next day.
"


Learn about Our Reviews

Share Universal Appliance and Kitchen Center (uakc.com)'s store rating

Universal Appliance and Kitchen Center (uakc.com) is a Merchant Member! Learn more

Universal Appliance and Kitchen Center (uakc.com) is a merchant member
Universal Appliance and Kitchen Center (uakc.com) participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,474 merchant members.