• ADDRESS
    91402
  •  
  • BUSINESS HOURS
    9- 6 M-F
    GENERAL PHONE
    8003872011
    FAX
    8189045611
  •  
  • SUPPORT EMAIL
    sales@uakc.com
    SUPPORT PHONE
    8003872011

Payment options

  • checkmark icon Visa / Mastercard
  • checkmark icon American Express
  • checkmark icon Discover
  • checkmark icon Money Order
  • option not available COD
  • checkmark icon Check
  • checkmark icon Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
  • checkmark icon Online Ordering Tracking
  • checkmark icon Secure Order Processing
  • option not available Require User Registration
  • checkmark icon Guaranteed Security

Other

  • option not available International Order
  • checkmark icon Customer Info. Confidential
  • checkmark icon Customer Support
  • checkmark icon RMA Required
  • checkmark icon Review Guard
  • checkmark icon Notified of Public Replies

Review History & Profile

Product & services pricing 0.00/10
Chance of future purchase: 0.00/10
Shipping & packaging: 0.00/10
Customer service: 0.00/10
Return/Replacement policy: 0.00/10
Click a star to Write a Review!
4/5
2018-03-12

Very good

"They delivered as promised, or close to it. Thank you."

Helpful Cool

2/5
2017-09-17

Poor communications after online purchase

"In September 2017, I purchased an air conditioner via website and did receive an automatic email confirmation. However, I did not receive any response to my follow-up email to customer service regarding scheduling a delivery date. I also called customer service to be put "on hold" for 15 minutes until I hung up. I finally had to go to Panorama City warehouse in person to arrange delivery, which was completed on the scheduled date."

Helpful Cool

5/5
2017-05-08

Happy with the process

"Pleased with the entire process, and would love to work with UAKC again on any future kitchen needs I may have on a new home."

Helpful Cool

1/5
2016-12-08

It would be nice if they contacted me about my order...

"but they didn't! It's been sitting in pending for about 2.5 weeks! So I'm assuming that the item is on backorder. Very poor customer service and handling of online orders. Will NEVER do this again."

Helpful Cool

5/5
2016-09-14

Quality Outfit

"Easy transaction and good communication."

Helpful Cool

5/5
2016-01-07

"Easy to order on line. My appliance was exactly as advertised, just what I ordered . Plus it was at a lower price than other stores around . Who doesn't love that !"

Helpful Cool

1/5
2015-10-11

"My order of a kitchen hood was cancelled supposedly because of "lack of inventory". When I called to point out that the hood was still for sale on their website, I was told that if I want it the price was now about $700 higher. The representative told me that it was a typo and that he was not obligated to honor any price posted in their company website. Moreover all the customer support representatives I spoke to, refused to give me their names and the person in charge of the customer support for the website orders just hang up the phone on me. Very unprofessional company as it is reflected in their BBB record which has 14 complains against them filed within the past three years. Based on their unprofessional conduct and customer support service, I would not conducted any business with them in the future and I cannot reccomand it to others."

Helpful Cool
No Avatar
uakc from Universal Appliance and K has responded
Posted Oct-19-2015

“On the day when customer ordered Miele hood our web site had a glitch. We are not allowed to sell Miele appliances with “add to cart” button on our web site. All Miele sales are directed from our web site to Miele web site and Miele USA is processing these orders directly. We would like to apologize for the malfunction of our web site that day.”


1/5
2015-09-04

"didn't call back to resolve problem with AC, refused to expedite return"

Helpful Cool

1/5
2015-05-11

"Didn't have the stock but U guys took my order anyways"

Helpful Cool
No Avatar
uakc from Universal Appliance and K has responded
Posted Oct-19-2015

“When placing orders online we don’t show live inventory on some of the products, therefore it may take up to one week to fulfill the order.”


1/5
2015-05-11

"Ordered wall oven and received no word that they didn't have it in warehouse. I had to call to find out when I would receive oven after paying for it, Just to be told they couldn't get one. "

Helpful Cool

3/5
2015-04-28

"My item is on back order from the manufacturer...will update review later"

Helpful Cool

4/5
2015-04-07

"Very easy to order and receive merchandise in a timely manner"

Helpful Cool

5/5
2015-03-09

"Our sales Rep was an incredible help to us Movsas was very detailed in the presentation of the appliances we were purchasing."

Helpful Cool

5/5
2015-03-07

"Hard to believe how easy and timely it was to purchase and receive the part I needed. Great selection"

Helpful Cool

5/5
2015-02-26

"So far everything has gone well merchandise is currently in route. will be in a better position to comment after receipt of merchandise. thanks Charlie Higgins"

Helpful Cool

Share Universal Appliance and Kitchen Center (uakc.com)'s store rating

Universal Appliance and Kitchen Center (uakc.com) is a Merchant Member! Learn more

Universal Appliance and Kitchen Center (uakc.com) is a merchant member
Universal Appliance and Kitchen Center (uakc.com) participates as a Merchant Member, monitors feedback, and resolves issues. See all 3,433 merchant members.