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THE WORST EVER? YEP
"Verizon is running a tremendous scam on their switch promotion. You do not see one red cent to pay off your old provider. They cannot even put the balance of your traded in phone or your rebates towards the phone you have on their account. It can only be used to pay your bill. So if you are expecting ANY money to pay your old provider forget it. BBB complaint filed, their corporate rep Jessica called me and said the exact same thing a tier one chat agent told me. She also confirmed that IF you cancel your account with Verizon, THEN the balance of the credit gets applied to the price of the phone on your account. Can you believe they operate that way? A customer has to CANCEL their service in order for the money they got for THEIR old phone to be applied in a manner THEY wish. Notice, everything customer-centric is NOT a possibility until you CANCEL VERIZON SERVICE. Then and only then can you use the rebates and credit towards your phone towards the balance of your phone or as a check. In other words, the entire rebate just goes towards your monthly bill. A GOOD WAY to ensure VERIZON gets ALL of their money back from the rebates and sold phones. IT IS A RACKET. A BRILLIANT RACKET. GOOD FOR VERIZON - BAD FOR THE CUSTOMER. Stay clear of them all together. That is a shady way to operate and already, under 30 days of Service are by far the worst customer experience company I have ever come across and I work in the industry. "
Worst customer service experience
"I have been with Verizon for almost 5 years now and I have been frustrated too many times to count. The problem is that the people tell me something and then it is not that way. I had 4.9 GB left and I paid for 3 GB, but I only have 6 GB! I want to make sure I get the data I paid for. I can't get anyone on the phone to speak to and just endless robots! I have had it and the future is not going to include Verizon! "
"Had Verizon for 4+ years.. spending $270 a month for the same package at T-Mobile for less than half of that with an upgrade on a phone. Most IMPORTANTLY, the customer service has rapidly declined over the years. Absolutely unhelpful in resolving things and unhelpful during natural disasters! (They shut off my phone for a week because I was late DURING/because hurricane Irma and this WAS explained to them...) etc. Bad experiences. Tired of them screwing me over."
"You find out Verizon's true colors when you try and leave them. We were a customer for 15 years and we loved the coverage we had with Verizon but could no longer afford the monthly bills do to a loss of a job. We switched to T-Mobil, saving us about 300 a month. During the switch Verizon is suppose to send you a detailed bill so that you can submit it to T-Mobil and get the bill paid off. Verizon continued to send summary bills, even though we called them directly and requested the detailed bills, multiple times. I found out on my own that you can go to a corporate store and have them print one out on the spot. So after all this delay we submitted the bill to T-Mobile and they said it would be 4-5 weeks to process. Meanwhile Verizon sent us to collections. We tried to let Verizon know what we were going through and they didn't seem to care at all. We paid off the bill completely but Verizon refuses to remove the charge off from our credit. Although the Executive office said if we came back to Verizon they could maybe work something out. Yes we made mistakes, but we corrected them and did the right thing and paid off our bill. We probably would have gone back to Verizon when our financing improved, but they made it impossible to go back now. You are only a number to them and it shows if you need something from them. "
"Terrible customer service. Charged me for a phone I returned. "
Fake deals, cheats
"Fake deals, they make all offers which they don't honor and then sends u crazy bills."
"I am one of the luck lg g4 owners. I lost everything! My daughter's first year on this earth all documented on a piece of crap phone that just died one day! I tried asking if I paid extra could they fix the bad connection without deleting all those memories and I was told no. Its policy to delete it once the phone is fixed. And then Verizon replaces my dead phone with another piece of crap phone that never works! Someone else's refurbished crap! I call today and they say let's do a factory reset! How about you send me a phone that works since I paid for a working phone from the beginning! I hate this company it's a ****, no good, does not care about how they effected their customers company. I hate it and I hope the lose something valuable like so many other people who were effect by their crappy equipment. Stay away! Go with another company! "
"After waiting for service (what other retail store makes the customer wait) I reluctantly purchased my first i-phone. In addition to the absurd cost of the phone, I had to pay a $30 'Upgrade Fee'. Did I inconvenience them by shopping at their store?! Why charge a $30 penalty fee for upgrading your phone, do they not want the business?! I'm already paying the higher price for the new phone. And they then inform me that the updates will likely stop before I even pay off the phone! What kind of business is that?! How is this company still in business?!!"
Verizon is the largest scam business
"To date, verizon still owes my family about 300 dollars. I had the Note seven that I was promised I would be reimbursed for the payments I had made, and the two tax fees, and restocking fees I had to pay, because i also switched to another Note 7 when they "fixed" it. I have filed complaints several times, and every time my conversation has ended with "I'll get this approved through my supervisor and get back with you in two days" Once I even asked for the customer service lady's full name and/or email so that I could contact her just in case she didn't contact me back, and she assured me there was no need for that because she would get back with me. I live in a rural area, and no other company gets service here, so I have no other options. But my family and I have been utterly taken advantage of. "
I tried to call maybe 200 times, always unfortunately we are unable to connect your call at this time I pay $80 for unlimited, but 2 hours
"I tried to call maybe 200 times, always unfortunately we are unable to connect your call at this timeI pay $80 for unlimited, but 2 hours ago my internet stooped work well, just 0,2 kbs/sI called they answered 3 times, told we will help you, and call 3 times disconnected, after 3 time, I always get this---unfortunately we are unable to connect your call at this time"
Eff u verizon ......eff you
"After 20 years being loyal customer I was victimized by fraudulent charges levied against me continually for 4 months. In the range of $600. False statements on a continual basis the problem was fixed. After 4 months of harassment in text messages of outrageously high and false bills, I got a 10 dollar discount for my troubles. Costumer service also blows hard unless you love going threw the lupty lupe digetle answering service. Should have got my contract cancelled but I'm such a **** terd, I'll ride it out to the end. Side knote: at one of thier outlet store's with my kids, had to leave due to the Marilyn Manson transgender dude working behind the counter. Discussting experience.... they're all a bunch of piranhas that use predatory tactics sucking you into the worst deals of your life......getting the hell out soon, will make it my life long mission on the net spreading truth whenever possible "
Leaving this company soon as possible
"Now if you go over your data you are automatically switched to 3 G. Five phone calls later with a different story each time I'm told if you go over you are prioritized behind people who have not gone over. Doesn't matter that you are trying to run a business. Forget calling if you don't have at least a half an hour to sit on hold and be transferred around. Quick as I can decide where to go I'm done with Verizon "
Most Terrible Company Ever!
"There doesn't seem to be any where to complain formally to Verizon. Out of all of the services I have ever had in life from T-Mobile to Comcast, I have never had a company that is so terrible like Verizon. I have been having issues with Verizon since I signed up 7 months ago December 2016. The customer service is the definition of terrible. No body is ever on the same page and I feel that everyone at Verizon are liars. Everybody said they want to help and said they know what their talking about but really has no clue in the world. I hate Verizon so much that I am truly going to put in effort to report them to any and everyone. #ihateverizon."
"Paid for a phone not even activated when it arrived and they give you a hard time after you paid for the phone "
Wilder Ave. On BayCity Mi
"I had bought a cell phone 3 days ago for $237.00 and was unhappy with the cell. Went back in 3 days later to pay $35. Restock fee! And $90.00 more to upgrade. And 1 worker was dumb and had no clue about anything was going on in the Wilder location. Then his co-worker teamed up with him. On me. I felt very disappointed. And left. Upset! They were Extremely. Not Caring to help me! I showed him I had. 700.00 on me. so he knew I was Serious! He Was Still Very ignorant to me! ! I am so Discussed !! With wilder and Euclid Ave Services!!.. And their behavior!! that I left the store. And they Shut down my prepaid cell. No calls or Texts were able to go Through. Not even the Web! WoW"** I Hate That Store! With Passion Now** In Freaking Believe Able!!"