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Customer Reviews | Filter Reviews
1/5
2022-08-16
Terrible
"Never received my order because they like to work with shipping companies in which their employees steal. Who steals someone’s business cards? Crazy"
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1/5
2021-07-29
Don’t use vista print
"I have been trying to get the complimentary 5 sample wedding invitations. It’s been over a month. Called several times no luck. I will go to Shutterfly"
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1/5
Updated on: 2021-07-08
If I could give a ZERO I would
"I ordered Koozies on June 7th for a family reunion and the delivery date was to be June 21st. This date came and went. I called. They said there was something wrong with the font and it would be going into production, I would receive within the week... I have since called 9 times. I have submitted different fonts, told them I dont care what the font is and have had nothing but empty answers. Speaking with supervisors and managers does not help. Customer Service is located in the Philippines and Jamaica, production is done in Canada. I NEVER ONCE received the promised call back or E-mail from this company. My event is July 10th, they advised I can have the Koozies July 17th. Unacceptable experience. I am now left with no giveaways. TERRIBLE TERRIBLE customer service, communication and response."
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3/5
2020-12-21
Good design, but "Adult Large" isn't (large)
"I ordered two masks plus filters. One mask and the filters arrived in 4 business days. The second mask was flagged on the website as a delayed delivery with a target date 3 weeks out. But I received a shipping notification today, only a week after ordering. So on the delivery side, VistaPrint appears to have fixed the problems reported on earlier reviews.
The mask itself has a good design. It has a contoured shape with a dart over the nose and a second panel under the across the bottom. This lets the mask fit high on your nose and curve down across your cheeks, and the bottom tucks under your chin, creating a good seal all around.
My only complaint is with the sizing. The website lists sizes as Child, Adult Small, and Adult Large. I'm a big guy and ordered the Adult Large. The packing list I received describes the mask as simply "Adult", and the nice retail packaging that the mask came in says "Size Adult". So either the Adult Large/Small sizing is a lie, or I was shipped the wrong item. I'm waiting to hear back from VistaPrint's customer service to find out which it is."
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1/5
Updated on: 2020-10-08
Unreliable
"I bought several facemasks and a set of filters, I ordered them on 8/25, they were supposed to arrive by 9/17, its now 10/8, still haven't received them, I just canceled the order and asked for a refund, which they did or atleast said they would. That tells me, the order still hadn't even been shipped out. I highly recommend going with a more reliable company"
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1/5
2020-08-28
Vistaprint face mask 6 weeks and still waiting!
"I ordered 2 custom face mask on July 13th, the estimated arrival date was July 31st. I contacted customer service after the 31st and was told the order had been delayed for 3 to 4 weeks. I contacted customer service on August 21st to see if they had an update on the delivery date, and was told would be delivered on August 31st. I just checked on the status of my order and was told it should ship by the 15 of September. We will see!"
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1/5
2020-08-17
Masks
"Masks are from China. Takes way too long. You can do 100 times better. USA."
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1/5
2020-08-11
Only lies come from vistaprint
"If you want to spend 9 hours and the phone and get complete nonsense.......order from vistaprint"
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1/5
2020-07-27
Purchase your mask elsewhere
"Get your mask elsewhere.
As someone else stated, I wish I would’ve read the reviews first. I ordered a mask for my son and it took several weeks but it was delivered as promised with the filter. I liked the fit of it so I ordered two more masks for my husband and I on June 19. My husband‘s mask finally arrived July 27th! with NO filter and mine is nowhere in sight. I made an inquiry and they said they were unable to provide my mask however it’s still listed on their site as purchasable. Look somewhere else for your next mask!"
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1/5
2020-07-01
Over promised and undelivered
"Took my money and I’ve had nothing but excuses since. $155 paid for face masks in a May hat I still don’t have. Had to go out and buy them. If they are not here Thursday I will be asking for my money to be refunded."
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1/5
2020-06-30
Vistaprint masks made in china
"Just cancelled my Vistaprint mask order when I noticed the shipping was from China.
Extremely misleading and deceptive."
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5/5
2020-06-29
Masks
"I ordered three different face masks patterns with extra filter from Vistaprint. My order arrived as stated and the craftsmanship of the masks were superb. Therefore, I’ve placed a second order for two additional patterns. The masks are very stylish and provide the extra caution I need for the COVID-19. I will update if issues occurs with my second Order."
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5/5
2020-06-25
Excellent Service
"I have used VistaPrint for years. Excellent service and quality!"
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1/5
2020-06-22
Do not order from Vistaprint!!!
"Defective product that doesn't arrive anywhere close to when they promise in writing and verbally over the phone!"
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1/5
2020-04-17
Vistaprint started to sell useless masks - taking horrible advantage on social crises
"Vistaprint proposed on their web-site a polyester masks to public. You should be ASHAMED of yourself!!!!! You are selling to people an item without any respect to the standards!!!! These masks DO NOT SERVE TO ANYTHING!!!!!!! even dust can come trough. Standards developed by FDA in USA and AFNOR in France. Yes of course to make 4 layers cotton mask with filter in the middle cost much more... Plus indeed it is much more costly in production. Yes, Let's take advantage from the social crises and just earn money, and sell to people something totally useless so they can get infected with the virus wearing this product. And you are ok with it????!!!!!!!!!!!!!!!!! Shame on you!!!! We are not buying from you anything anymore!!!!!!!!"
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