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1/5
2020-03-22
VONS LIES ABOUT THEIR ONLINE ORDERING/DELIVERY PROGRAM!!!
"Von's presents the appearance of providing an online ordering experience that is similar to outer online outlets; warehouses, allocation of product to orders, once you order something and they confirm the order, they deliver it. THIS IS NOT TRUE!!!
vons.com actually simply hires uber drivers, door dash, etc. to go to the closest Vons and pick up your items. So if you order something (say, toilet paper...) with delivery scheduled for 2 weeks from the order date, they will accept the order, charge your credit card, and confirm the order. BUT... on the date of delivery, if they are out of stock in the local store, YOU GET NOTHING.
They don't even allocate product to an order. I know for a fact that they had toilet paper in-store at least 3 separate times before my delivery date; but on the date of delivery, they were out of stock and I got nothing. They could easily have set aside product for orders THEY HAD CONFIRMED, but they did NOT and will not.
BE WARNED: Vons.com (and Safeway.com and Albertsons.com) do NOT guarantee delivery. If it's important, get it yourself!"
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1/5
2019-05-22
Promotion that wasn't
"This is specifically about "Just for U", which is apply online for the specific items and the discount is activated when you go to store and swipe the Vons card at the cashier.
It didn't work in my case and twice in the same week. I was charged full price. First time I found out after I stopped out of the store and looked at the receipt. So the second time I went in, I was cautious and the same thing happened. I was paid back in small changes,(Originally paid on credit card but they refused to pay back into the credit account, for both time). then two other cashiers talked to me about the promotion "just for U" as if I didn't know it. Their way of of saying it was your fault, not ours. It may not be the cashier's fault but definitely the system fault and efinkit6ely no my fault. But they don't admit it.This was the second time and I already had so many changes in my wallet, so I refuse to take it and demanded to put it back into my credit account and left the item on the table. I'd like to point out that this could be intentionally done as a scam and I asked them how often this happens and they say it always works. Of course, they have no proof to show me.
Vos card number, 60031559005113"
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