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Stores > White House Black Market
  • White House Bla White House Black Market Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.19/10 7.19/10
    Chance of future purchase: Rating 8.18/10 8.18/10
    Shipping & packaging: Rating 7.75/10 7.75/10
    Customer service: Rating 8.03/10 8.03/10
    Return/Replacement policy: Rating 7.94/10 7.94/10
Voice your opinion! Review White House Black Market by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2018-04-17

stylist are amazing

"Stylist was incredible and assisted me to find just the right item! Way to Go!"


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Verified Customer
Rating 10/10
5/5
2018-04-17

I always love my purchases at WHBM.

"I love the unique pieces they offer, along with great quality and materials. I wish they offer better coupons as it could get pricey."


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Verified Customer
Rating 10/10
5/5
2018-04-17

WHBM

"Delivery was quick and product arrived in excellent condition."


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Verified Customer
Rating 10/10
5/5
2018-04-17

Easy peasy.....just the way I like it!!

"It was incredibly easy to make my purchase! Everything was delivered in a timely manner."


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Verified Customer
Rating 10/10
5/5
2018-04-16

Sales rep went above and beyond to solve the problem.She was able to place another order and deliver on time for my special event.

"She was winderful and truly wanted to help me. Not only she refunded my money back since I never got my order although the package status showed “deluveted’”. She sent me a new jumpsuit in no time . Thank you, "


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Verified Customer
Rating 10/10
5/5
2018-04-16

Excited about my dress!

"I went to the store and the saleswoman was very helpful but they did not have it in my size so I ordered it online. Speedy delivery. The dress is beautiful. Fits nicely. Great experience!"


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Verified Customer
Rating 10/10
5/5
2018-04-16

Loved it.

"Received on time great. Liked the colour exactly as described."


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Verified Customer
Rating 2/10
1/5
2018-04-16

Bad experience

"Very poor quality dress! Really surprised at how quality has changed recently."


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Verified Customer
Rating 10/10
5/5
2018-04-16

Great Products and Service

"Great Experience!! Good quality and beautiful designs

"


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Verified Customer
Rating 10/10
5/5
2018-04-16

Great product. Love the quality

"Great product. Love the quality"


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Verified Customer
Rating 2/10
1/5
2018-04-16

INo dress for the wedding- VERY disappointed

"I ordered a Nicole Miller bell sleeve dress that was on back order. I did not know it would not be here just days before leaving town for a wedding. When I checked with customer service they said it was no longer available. Just list my vote of confidence in WHBM!"


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Verified Customer
Rating 2/10
1/5
2018-04-16

Terribad

"Unfulfilled & cancelled orders. Had to call consumer protection, they said they would put orders through, lied. Terrible experience."


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Verified Customer
Rating 4/10
2/5
2018-04-16

Not my best experience and very disappointed

"My last visit at the Bayshore location was not good at all. The manager is not only rude to customers but to her employees as well. I love shopping at WHBM but there seems to have been a huge staff changeover and the overall environment is not the same. The employees rush you always, they don’t take the time to show you other styles that yuh may like, most employees are rude with the exception of tow staff members that have been there since it opened. The rudeness stems from the manager. I have had two encounters with this new manager and she has no people skills, she is absolutely rude to customers and employees and it makes it a terrible shopping experience at a store that I live to shop at. If shopping on line was easier I would opt for that but unfortunately, the return policy is not good and we only have one store in Ottawa to who at. I think a new manager should be considered and also new employees that know how to be patient, kind and know how to provide excellent customer service."


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Verified Customer
Rating 10/10
5/5
2018-04-16

Great transaction

"was an exchange for a larger size - was a little skeptical about how the exchanged would go - BUT it arrived quick and exactly what I wanted. "


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Verified Customer
Rating 10/10
5/5
2018-04-16

Still the best jeans around....

"And can order online due to consistent sizing."


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