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Stores > White House Black Market
  • White House Bla White House Black Market Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
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    • BUSINESS HOURS
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      GENERAL PHONE
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      FAX
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    • SUPPORT EMAIL
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      SUPPORT PHONE
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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.93/10 6.93/10
    Chance of future purchase: Rating 8.15/10 8.15/10
    Shipping & packaging: Rating 7.70/10 7.70/10
    Customer service: Rating 7.94/10 7.94/10
    Return/Replacement policy: Rating 8.01/10 8.01/10
Voice your opinion! Review White House Black Market by clicking a star below.
Rating 2/10
1/5
2018-01-17

HORRIBLE! TERRIBLE! DON'T ORDER ONLINE!!!!

"WHBM is horrible! I ordered a top on wed 1/10/2018and paid for overnight shipping. I was going to wear the top Friday night 1/12/2018. I got the wrong top! I was livid!! I called repeatedly only to be told i was the 62nd person in line , and a customer service rep would call me back. I heard from no one. I got through on Saturday 1/13/2018. The service rep fixed everything, so I thought!!! WHBM was supposed to send me the top I never received. WELL, I received the same top they sent me the first time. That's twice, WHBM sent me the wrong top. Who is working in the shipping department!! Seriously?? And, wouldn't you know customer service is closed due to inclement weather in the southeast! So disappointed. I will never shop WHBM again!!!!"

Rep reply posted Jan-18-2018

A rep from White House Black Market, Audree_, has responded

“We apologize for the frustration and inconvenience of anticipating the arrival of your order, then to not receive the item you thought you had purchased. We have begun a review with our web and distribution teams for accuracy within the bin of that particular style on your behalf. We hope in the future you will give us another opportunity to be your brand of choice. If we can assist you further, please contact us at 877.948.2525. Thank you.


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Verified Customer
Rating 10/10
5/5
2017-12-06

"Always have great service and love the products"


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Verified Customer
Rating 10/10
5/5
2017-11-24

Ponte

"I love the ponte knit pants. The fabric is soft, comfortable, and looks great. It's machine washable and washes beautifully! "


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Verified Customer
Rating 2/10
1/5
2017-11-21

STILL DONT HAVE THE GOODS

"DONT HAVE MY ORDER YET
YOUR SURVEY ISNT EVEN EASY
"


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Verified Customer
Rating 10/10
5/5
2017-11-19

My Favorite Shop

"I’m 64Plus and your size 16 works and looks very good on me. I’m a platinum member."


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Verified Customer
Rating 6/10
3/5
2017-11-18

Pants weren't great

"My order came on time and in good shape, but the pants weren't that great. The side zipper will not stay up. There is no catch to ensure that it stays up."


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Verified Customer
Rating 10/10
5/5
2017-11-18

Slow start, big finish.

"I purchased my dress with a Visa gift card, but for some reason it didn't go through. After a week of not getting an "it shipped" email, I called customer service. She said it got "hung up" and I had to put it on my personal card. Y'all probably need to follow through on those pending orders. Finally received my dress, adorable little number, smocked so if you gain or loose 5 pounds it still fits snug and flattering. So happy with my purchase. "


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Verified Customer
Rating 8/10
4/5
2017-11-18

Classic B & W year round

"I Always Smile when the package arrives #BlackAndWhite"


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Verified Customer
Rating 10/10
5/5
2017-11-17

Fast and fabulous

"Fast shipping and fit was great!"


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Verified Customer
Rating 2/10
1/5
2017-11-17

Never got delivered

"I ordered a coin purse about 3 weeks ago and it still hasn't been delivered."

Rep reply posted Nov-19-2017

A rep from White House Black Market, Audree_, has responded

“We are disappointed to hear there has been a delay in receiving your order. Please contact customer service at 877.948.2525 for immediate assistance. Thank you.


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Verified Customer
Rating 10/10
5/5
2017-11-17

Delivered on time and as expected

"On time and as pictured on website!"


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Verified Customer
Rating 10/10
5/5
2017-11-17

Wonderful

"Absolutely love their clothes - fabulous"


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Verified Customer
Rating 10/10
5/5
2017-11-17

Love the dress

"I saw a dress in the catalogue that I loved and ordered it. Very nice. "


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Verified Customer
Rating 10/10
5/5
2017-11-17

Lovely products with good service

"My order arrived promptly. I had to return one item and it was easy to do. My credit appeared promptly. Highly recommend shopping here."


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Verified Customer
Rating 4/10
2/5
2017-11-17

Improvements needed in product fulfillment for Brand integrity

"Evaluation needs to be made on the fulfillment end of your orders. Product received is invariably wrinkled to the extent of sending to the cleaners for them to steam out the wrinkles. I've even taken back to the store and they've tried to steam out wrinkles and that has not removed all the wrinkles. Realize it's a cost savings but please consider sturdier packaging as it really gets rough housed in the regular mail. Also damages the integrity of your Brand thanks "

Rep reply posted Nov-19-2017

A rep from White House Black Market, Audree_, has responded

“Thank you for taking the time to share your comments; we value your feedback regarding your online experience. We are disappointed to hear the items you received were poorly packaged, shipped, and arrived wrinkled. We have passed your comments on to our distribution leadership team for review. ”


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