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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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1/5
2006-06-06
"I purchased several hundred dollars worth in items from the World of Hobbies and Games on May 22nd. After waiting a week for the items to ship I contacted the shop and was informed that the delay was due to the manufacturer but my order would be shipped out the next day. Two days later I called back as the items had not shipped out still. Unfortunately, the backordered item still had not arrived.
World of Hobbies and Games states on their website that no backordered item will hold up an entire order. Any backordered items will be shipped out at the store's own expense. Well, clearly this was not the case with my order. However, I was once again told that the item would ship by Monday, so I waited several days. Sure enough, I called back Tuesday to find that the order was not shipped!
Needless to say I cancelled my order on the spot. When I complained to the staffer I spoke with, he essentially offered me to follow through with World of Hobbies and Games' shipment policy. That is simply too little too late. It is not proper to charge my credit card for merchandise you do not have and not to ship out anything. If World of Hobbies and Games had not charged my credit card and actually shipped the in stock portion of the order I would have no complaints. But I guess they follow a policy of "Charge first, ask questions later".
Pros: 20% off Games Workshop
Free shipping on order over $75
Cons: You are charged despite backorders
Indefinate delays
Overall: There are a number of e-retailers offering good deals for GamesWorkshop. Don't go through the hassle of backorders with these chaps.
On a final note, I do not believe this store is untrustworthy or in any way unethical. I think the staff are sincere but it is clear they are not prepared to run a website business at all. Online business is a gold mine for small local businesses but at the same time you have to be equipped to handle the additional responsibilities of running a good e-business. I think World of Hobbies and Games simply lacks the ability to do so at this time."
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