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/ 5 (0 reviews) average score over the past This merchant has not had any reviews over the last Six Months
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Customer Reviews | Filter Reviews
5/5
2005-01-11
"I have been buying filters from yourfilters.com for several years and have been VERY satisfied with their service and products. On one occasion I asked to return unused filters from a humidifyer that had failed. They willingly agreed. Made me happy."
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5/5
2004-03-04
"After driving to several hardware stores and not finding what I needed, I ordered a 3 pack of humidifier evaporator pads from yourfilters.com
(990-13-GEN-0). The filters were $20 ea. which is $10 more than a generic pad, but about the same price as other online resellers and they fit perfectly.
The shipping was prompt (3 days!), and I recevied an email notification of my order. I will be buying from them again in the future."
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Is committed to quality products and services
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Is easy to do business with
1/5
2004-01-22
"Unbelievably poor experience with yourfilters.com. Wish I'd read the review here before I ordered. I ordered two 3pks of humidifier filters - my order never changed from pending on the website. When I finally called on 1/20 to check the status of my order, I was told that there had been a problem with it and that it had been back-ordered for a period of time, but that I should be receiving it that day. Note that I never received anything from yourfilters.com indicating my order was on back-order (though they did have my email address). When I received the shipment, they were generic filters - nothing on my invoice indicated that they were not Vicks and Duracraft. I did not receive 2 3pks, I received 6 individuals. When I called to question yourfilters.com, I was told that "This high quality replacement filter is manufactured by RPS products." is included on the details page (no where else) of the product and that is how I should have known that the products were generic. I recommend NEVER ordering from yourfilters.com!!"
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
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Overall product shipping and delivery process
1/5
2004-01-19
"Placed an order Jan 3, checked back on Jan 9 and order still pending. Send an email and they say its on backorder. A week after that it finally comes in. My order on the web page still says "pending". This is not a reliable place to order from in my opinion. They did not tell me my order was backordered or what was going on with it. THEN they sent me a generic alternative to what I ordered without asking me first."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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