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4.27 / 5 (1,732 reviews) average score over the past This merchant had 79.68% positive reviews over the last Six Months
Six Months
Positive: 1380
Neutral: 107
Negative: 245
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Customer Reviews | Filter Reviews
- A/R coating
- Blokz blue blocker lenses
- ComplaintOrderProcess
- engraving
- Fast Frame
- FL-41 Migraine lenses
- Overall quality
- Photochromic lenses
- Positive Customer Service
- Prescription
- Return policy
- ReturnPolicyComplaint
- Size
- Technical
- Website
3/5
2025-03-25
Terrible communication
"I have heard nothing since I placed my order on 03/06/25"
5/5
2025-03-25
Happy and satisfied
"Once again satisfied with the glasses i got for my son."
5/5
2025-03-25
Great glasses at a great price!
"I purchased prescription sunglasses for the first time because they were so affordable. I love them!"
2/5
2025-03-25
Poor quality frame, ran small and weak hinge.
"Website is not user friendly. Frames were of low quality and larger sizes very limited , near none, available."
ZenniJeA from Zenni has responded
Posted Mar-25-2025Thank you for your review. We are sorry to hear the glasses are too small and not what you were hoping for. We recommend to measure a frame you have at home that fits well, and order one with similar measurements. The guide linked below will show you how to measure the frames! In the meantime, if you would like to check the return options please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number and we would be happy to assist you.
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
https://www.zennioptical.com/measure-eyeglass-frame-size-how-to
5/5
2025-03-25
My go-to for eyeglasses
"At least my 4th purchase, and not the last. Excellent product (both sunglasses and regular) great price and shipping."
5/5
2025-03-25
Buy from Zenni - no regrets!
"I have spent hundreds on glasses before that weren't of the same quality. I love being able to afford and choose multiple options. The web-site is easy to navigate and use, the options are fantastic, and the products are wonderful."
5/5
2025-03-25
Long time client
"been always very satisfied with Zenni. Been buying from them since 2016."
5/5
2025-03-25
Excellent products
"Excellent service and products better than Costco or Sam's optics. Only issue is to claim Insurance separately."
3/5
2025-03-25
Disappointed
"The glasses look good, just a little disappointed in functionality"
ZenniEH from Zenni has responded
Posted Mar-25-2025Thank you for your review. We're sorry to hear that the functionality of the glasses didn’t meet your expectations. We completely understand how disappointing that can be, especially when they look great. If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.
5/5
2025-03-25
Excellent deals!!!
"I have bought several pairs of glasses and I love them all. They are so inexpensive!!!"
16 - 30 of 199677 reviews
About Zenni
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price. We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service
Retailer Information
Contact:
Phone (5am-9pm PT), Chat 24/7
1-800-211-2105
service@zennioptical.com
Zenni
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Zenni is ranked #2 in shopping
Zenni is ranked #2 in apparel
ZenniJeA from Zenni has responded
Posted Mar-25-2025