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4.43 / 5 (69 reviews) average score over the past This merchant had 81.16% positive reviews over the last Six Months
Six Months
Positive: 56
Neutral: 6
Negative: 7
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5/5
2025-03-22
Still waiting on the parts
"Communicated with them through Text today. They were very good. Told me to give it a few more days and gave me a credit on the shipping cost. I have done a lot of business with them and this is the first time that this has happened. I feel it is on the FedEx shipping side. Not. Car Parts .com fault…."
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5/5
Updated on: 2025-03-01
Good staff .
"They answer inmedeately when you needed"
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CustomerAdvocateTeam from Carparts.com has responded
Posted Mar-01-2025Hi estebancoloma,
Thank you for your kind words! We're always here to provide quick and reliable support whenever you need it. Your satisfaction is our top priority, and we truly appreciate your feedback!
Thank you.
Shebet C.
Customer Advocate Team
Thank you for your kind words! We're always here to provide quick and reliable support whenever you need it. Your satisfaction is our top priority, and we truly appreciate your feedback!
Thank you.
Shebet C.
Customer Advocate Team
4/5
2025-02-28
Excellent Service and Quality at CarParts.com!
"I’m really impressed with CarParts.com and will definitely be using them again for any future auto parts needs. Whether you're a DIYer or a professional, this site is a great resource for quality parts at great prices. Highly recommend!"
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-28-2025Thank you so much for your kind words! We're thrilled to hear that you had a great experience with CarParts.com. Whether you're tackling a DIY project or working as a professional, we’re here to provide quality parts at unbeatable prices. We truly appreciate your recommendation and look forward to serving you again in the future! ??✨
2/5
2025-02-22
Bad follow up
"I spoke with customer service on 2/19 concerning the wheel bearing I received being defective. The lady told me a replacement would be sent and I would get an email in 24-48 hours. I have yet to receive that email and I'd like to know the status of my replacement part."
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-24-2025Hi! Thanks for your reply, Your replacement is already on the way, you may use this link for tracking your shipment -
https://www.fedex.com/fedextrack/?trknbr=285779897907&trkqual=2460732000~285779897907~FX.
https://www.fedex.com/fedextrack/?trknbr=285779897907&trkqual=2460732000~285779897907~FX.
5/5
2025-02-18
great price, fast shipping, part fit perfectly, very happy.
"great price, fast shipping, part fit perfectly, very happy."
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5/5
2025-02-18
Accurate shipping time
"Good shipping time and very good quality!! Packaging good"
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-18-2025Hi ramonmesa,
Thank you for your feedback! We're so glad to hear that you're happy with the shipping time, product quality, and packaging. Your satisfaction is our priority, and we truly appreciate your support! If you need anything else, feel free to reach out.
Best,
Josely M.
Customer Advocate Team
Thank you for your feedback! We're so glad to hear that you're happy with the shipping time, product quality, and packaging. Your satisfaction is our priority, and we truly appreciate your support! If you need anything else, feel free to reach out.
Best,
Josely M.
Customer Advocate Team
5/5
2025-02-17
2016 kia soul
"I ordered a rear bumper for my 2016 Kia soul, three different pieces, all pieced together perfectly and fit perfectly on the car…..ordered arrived quickly as well…"
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-17-2025Wow, thank you so much for your fantastic review! We're thrilled to hear that your rear bumper pieces fit perfectly and that your order arrived quickly. It's wonderful to know we could help get your 2016 Kia Soul looking great again. Your satisfaction means the world to us! Enjoy your ride!
5/5
2025-02-11
Very good service
"I bought a part from the website,and it didn't take so much time to get home, it was fairly quick and since I didn't need I had to return it, and it was a successful process, thank you, guys!"
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-12-2025Hi edgardo1257326620,
That’s great to hear! We’re glad you received your order quickly and that the return process went smoothly for you. Thank you for your feedback—we truly appreciate it! Let us know if you ever need anything in the future. ??
Best,
Josely M.
Customer Advocate Team
That’s great to hear! We’re glad you received your order quickly and that the return process went smoothly for you. Thank you for your feedback—we truly appreciate it! Let us know if you ever need anything in the future. ??
Best,
Josely M.
Customer Advocate Team
5/5
2025-02-10
Great great great!!!
"Quick and priced great ! Thanks I had to run to local parts store for correct tie rod end , but stuff happens out of all our control sometimes! My dodge is rolling perfect now!!! Can you send me a set of headlights for my 01 gmc sierra 1500 ? It’s my birthday! Or I’ll order when my ss ck hits again !! Y’all are great THANKS"
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-10-2025Wow, thank you so much for the amazing review! We're thrilled to hear that your Dodge is rolling perfectly now! ? We're always here to help get you what you need. Regarding the headlights for your 01 GMC Sierra 1500, you can definitely place an order whenever you're ready! We hope you have an incredible birthday! We appreciate your support and can't wait to serve you again!
5/5
2025-02-03
Efficient
"Good c service...very prompt and particular"
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-03-2025Hi at3952689977,
Thank you for your kind words! We're glad to hear you had a great experience with our service. We appreciate your support and look forward to assisting you again!
Regards,
Josely M.
Customer Advocate Team
Thank you for your kind words! We're glad to hear you had a great experience with our service. We appreciate your support and look forward to assisting you again!
Regards,
Josely M.
Customer Advocate Team
1/5
Updated on: 2025-01-31
Very unreliable
"I have bad experience, I run a mechanic shop and bought a part; they charged me, but after more than a week without receiving it, i called, and they told me it had not been available since the day i pushed it. However, they never informed me, and and i lost the job because my customer was very upset. i will never buy from this place again."
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CustomerAdvocateTeam from Carparts.com has responded
Posted Feb-01-2025Hi Daniel,
Thank you for providing feedback about your recent purchase with Carparts.com. We sincerely apologize for the inconvenience you experienced.
Based on our records, you attempted to purchase the Engine Splash Shield on January 22, and the part was initially listed as in stock. Unfortunately, the part was stocked in a warehouse that does not service your area. Once our system detected this, the order was automatically canceled, and the payment was voided within an hour of your purchase. A notification email regarding the out-of-stock status was sent to you at that time.
We deeply regret that this issue caused you to lose the job, and we understand the frustration this has caused. Please know that we value your business, and we are committed to providing a better experience moving forward.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you,
Norylin T.
Customer Advocate Team
Thank you for providing feedback about your recent purchase with Carparts.com. We sincerely apologize for the inconvenience you experienced.
Based on our records, you attempted to purchase the Engine Splash Shield on January 22, and the part was initially listed as in stock. Unfortunately, the part was stocked in a warehouse that does not service your area. Once our system detected this, the order was automatically canceled, and the payment was voided within an hour of your purchase. A notification email regarding the out-of-stock status was sent to you at that time.
We deeply regret that this issue caused you to lose the job, and we understand the frustration this has caused. Please know that we value your business, and we are committed to providing a better experience moving forward.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Thank you,
Norylin T.
Customer Advocate Team
5/5
2025-01-29
Overall 5 star service
"Fastest delivery ever, quality part, and very reasonable price to boot."
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CustomerAdvocateTeam from Carparts.com has responded
Posted Jan-29-2025Hi jack12750984,
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
CarParts.com
Thank you so much for taking the time to leave us this amazing review. We look forward to doing business with you again!
Regards,
CarParts.com
3/5
2025-01-28
My vehicle can't be entered correctly into the website, so I'm getting wring part.
"Title explains what happened."
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CustomerAdvocateTeam from Carparts.com has responded
Posted Jan-29-2025Thank you for sharing your experience with us! We’re glad to hear that our parts specialist was able to assist you in placing the correct order for your vehicle.
We also wanted to let you know that our website includes an option to enter your VIN# when searching for parts. This feature helps ensure that the parts selected are an exact match for your vehicle’s specifications.
We truly appreciate your trust in our team, and we’re here to help with any future needs. If you have any questions or require further assistance, feel free to reach out. Thank you for choosing us for your automotive needs!
We also wanted to let you know that our website includes an option to enter your VIN# when searching for parts. This feature helps ensure that the parts selected are an exact match for your vehicle’s specifications.
We truly appreciate your trust in our team, and we’re here to help with any future needs. If you have any questions or require further assistance, feel free to reach out. Thank you for choosing us for your automotive needs!
2/5
2025-01-26
Greatly disappointed
"Many times I have been thrilled with your company. This time I've been greatly disappointed. My 2007 Toyota Camry Hybrid was their first year as a Hybrid Camry featuring a Unique 12volt battery to start the electrical system, which Toyota decided to change the battery 2008 to the present.
When I ordered this one year only battery from Caroarts.com I trusted you knew and when it arrived the wrong one, Customer service asked for pictures, which I did, and Kent tried to find. The next email I received from Richard P. (Customer service) Stated that the only 12volt battery you had was the one sent, implying it was right and I was was mistaken...
Toyota verified incorrect and I asked for return and refund immediately. I have no additional funding to order correct battery from other distributor and am stranded in the mountains of Vermont without transportation. You claimed soonest FedEx can pick up us Wednesday, almost a week after my call, and that refund would take at least 2-3 days to be sent AFTER battery arrives back at your warehouse.
This puts me in a extremely bad situation and unable to have refund, order and delivery of the correct battery for possibly two more weeks. That is a month stranded in the winter snow/ice of the Vermont mountains, all because I trusted your company to send the accurate battery.
Needless to say ... Future business with your company is questionable.
Please try to expedite refund."
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CustomerAdvocateTeam from Carparts.com has responded
Posted Jan-26-2025Hi Becky,
Thank you for sharing your feedback with us regarding how our product fell short of your expectations.
Please be assured that we will investigate the issue with the wrong part on our end to prevent it from happening again in the future.
Regarding the refund, I’ve sent you an email to clarify some details, ensuring that there won’t be any issues when processing your refund. Please kindly reply to that email at your earliest convenience.
Thank you,
Norylin T.
Customer Advocate Team
Thank you for sharing your feedback with us regarding how our product fell short of your expectations.
Please be assured that we will investigate the issue with the wrong part on our end to prevent it from happening again in the future.
Regarding the refund, I’ve sent you an email to clarify some details, ensuring that there won’t be any issues when processing your refund. Please kindly reply to that email at your earliest convenience.
Thank you,
Norylin T.
Customer Advocate Team
5/5
2025-01-24
Great customer service
"A++++++++++ customer support"
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CustomerAdvocateTeam from Carparts.com has responded
Posted Jan-24-2025Hi @josephkucer!
Thank you so much for your amazing feedback! ? We're thrilled you had a great experience with our customer support. Your satisfaction is our top priority, and we’re always here to help. ?
#HappyCustomer #ThankYou
Thank you so much for your amazing feedback! ? We're thrilled you had a great experience with our customer support. Your satisfaction is our top priority, and we’re always here to help. ?
#HappyCustomer #ThankYou
1 - 15 of 168418 reviews
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CustomerAdvocateTeam from Carparts.com has responded
Posted Mar-22-2025Thank you for reaching out and for your continued business with us! We appreciate your patience and understanding. While shipping delays can be frustrating, we’re glad we could assist you and provide a credit for the inconvenience. If you need any further support, please don’t hesitate to reach out. We truly value your trust in CarParts.com!
Thank you.
Shebet C.
Customer Advocate Team