Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"Just received my ring, and it's super pretty! Spot - on with what I expected. What really impressed me was the store's customer service. They went above and beyond. This is a store that values its customers. I'm one happy buyer!"
"This ring is excellent! Everything was as I ordered. The size fits perfectly. The engraving is precise. It's beautiful and worth the price. Highly recommended!"
"Ordered an engraved bracelet over 5 weeks ago and it’s still processing! So disappointed as this was a going away present for someone. Would not have ordered it if I knew it would take so long. Contacted them after 2 weeks and said I needed it asap…. Total lack of customer care. Will never recommend this company."
"Oh my god, this ring is an absolute stunner! The moment I saw it, I knew I had to have it. The silver and that popping blue crystal combo is just divine. It adds the perfect touch of elegance to any outfit. I've worn it out a few times already and it always gets noticed. Can't recommend it enough!"
"I'm really impressed with this jewelry store. The website is user-friendly, making it easy to explore all the available items. The selection is vast, and I love that they have different styles to suit various tastes. The ordering process was straightforward, and the shipping was fast. The jewelry looks even better in person than in the pictures. The prices are fair, and I appreciate the good value for money. I'll be a repeat customer for sure!"
"This online jewelry store is a hidden gem! I got a bracelet and it exceeded my expectations. The details are exquisite and it looks so luxurious. The ordering process was smooth and the delivery was prompt. Can't wait to see what other treasures they have in store."
I bought a necklace and ot broke in 3 pieces the day I got it.
"Customer care was rubbish no compensation offered, it was a poorly manufactured necklace. No compassion offered as it was a Christmas present. I wouldn't be purchasing for their site again."
We apologize for any quality issues you have experienced with our product. Please reach out to our customer service team so we can address this matter promptly and ensure your satisfaction. Or you can provide us with the correct order number so that we can find your order and provide you with better help. Thank you for your understanding. Your feedback is valuable to us, and we are committed to resolving any issues you may have. Thank you for bringing this to our attention.
"This ring is truly charming. The blue crystals blend beautifully with its elegant design, making it a delightful piece. I've received quite a few nice compliments when wearing it. It's a wonderful addition to my jewelry collection."
"This ring is simple but charming. The metal has a nice finish and it's comfortable to wear. It's not overly flashy, just right for daily use. Delighted with this purchase."
A Stunning, Accurate and Durable Jewel with Excellent Service
"Saw this ring online and thought it looked nice. When I received it, I found it was exactly what I wanted. The size was accurate. I wore it to a family gathering and got a lot of nice comments. It seems durable too. The store's service was good. They sent me a tracking number and I could follow the delivery process easily."
"I recently purchased an engagement ring from your website, primarily because of your prominently displayed 30-day guarantee policy for returns and exchanges. Unfortunately, the ring is two sizes too large, and your customer service is now citing fine print during checkout that classifies this as a "final sale" item. This contradicts your main website's boldly advertised policy and feels misleading. An engagement ring is a significant and emotional purchase, and I'm disappointed by the lack of solutions offered."
Sorry to hear you had an unpleasant shopping experience. We offer a 30-day return policy. According to our return policy: Final Sale items are not eligible for refund, exchange or resize. The ring you purchased is a Final Sale item, and we have also marked it on the product page that Final Sale items are not eligible for refund, exchange or resize. Please click this link for return policy details: https://www.jeulia.com/30-day-return-policy.html.Thank you for your understanding. If you have any further questions, please feel free to contact the customer service team for assistance.
jeulia from Jeulia has responded
Posted Dec-26-2024