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Stores > justfly.com
  • justfly.com

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 0.60/10 0.60/10
    Chance of future purchase: Rating 0.40/10 0.40/10
    Shipping & packaging: Rating 0.48/10 0.48/10
    Customer service: Rating 0.10/10 0.10/10
    Return/Replacement policy: Rating 0.31/10 0.31/10
Voice your opinion! Review justfly.com by clicking a star below.
Rating 2/10

horrible company run away!!!!

"they use to be good and all they do now is steal your money, lets start with them non refunding your ticket AT ALL (NO MATTER WHAT) I PURCHASED TRAVEL INSURANCE. THEY CANT FIND A NEW DATE FOR MY FLIGHT, LITERALLY THEY BLOCK YOU EVERY WAY POSSIBLE. "

Rating 2/10


"Justfly is a scam!!

They are a scam. Dont book with them. I booked one flight and immediately received a cancellation email that the flight is cancelled and money will be revsersed. So i booked the same flight directly with fronteir after 2 days. Then i started receiving multiple phone calls from justfly people who hardly speak english saying my flight is not cancelled. When i called back to some calls, the number is not in service. I told them that i received the cancellation email, they denied it so it was a complete mess with the airlines and the bank to get the money back. BEWARE BEWARE!!

Rating 2/10

feel upset, JC not approachable.

"I book a flight, the information of my kids name are wrong, they told me to call right away if their is a problem, I called right away like 3 mins before i booked and I feek so upset cause this lady jc is telling me that they cant change the information, its there mistake not me, and this lady told me the only thing that they can do is to cancel the flight but they are not guaranty if they can give that to me. she is helpless . I ask to talk to the manager but she ask me why I need too. that's terrible . im so disappointed."

Rating 2/10

Worst experience of my life!!

"Worst experience of my life!! I was misled by one of the customer service representatives causing me to almost lose out on my flight for my family of 5 and the cash I had paid for them because I needed to change my travel time-frame by one day. I was advised to cancel and re-book and it would only cost me $350. and I could get the same flight and she then told me which one and that it was slightly cheaper than what I had paid initially, but when all was said and done and I tried to book my flights my new flight prices were twice as much as the canceled.

When they would not help me resolve this issue I went directly to the Airlines my original reservations were with and explained to them what had happened. They reinstated my flights at no charge and were apologetic for the treatment to us by JustFly. I did receive my $350 back from JustFly after I had them review my recorded phone call and they determined that I indeed was misled...but two days before I was to fly out I double checked my reservations, which I had done three days prior, and to my horror my returning flight had been canceled again. After speaking with a customer service representative from the airline, they explained that JustFly had, yet again, deleted my flight. This was done without my permission and at that point the airline said my seats were already sold to someone else. The airline was again very apologetic and accommodated my family and I with upgraded seats as well as placed a flag on the flight info that only I would be able to cancel the flight. That was way too much stress and almost ruined our vacation with the grandchildren. Thank God for the airlines and their complete understanding and excellent customer service.

I never received an apology or any other compensation for the almost disaster they created and even though I received the refund of $350, which I was thankful for, they ruined that gesture by once again canceling my flight. I cannot in good faith recommend JustFly nor can l entertain the idea of using this company again!

Rating 2/10

confirmation never received

"Reserved 2 round trip tickets from LAX to Barcelona on November 27, 2017. As of today, November 30, 2017, no confirmation nor itinerary was received. Every time I called, always received the same answer, "Madam, I'm sending it now, you should receive it within 24 hours. Please check your email and spam from time to time."

Rating 2/10

Stay far away they are scammers

"Called in to use the airline credit, been transferred around from Kevin to Riza and they kept telling me they cannot book the flight because they cannot see the fare. Kept telling me to call back in 24 hours, that it's a different process and they cannot see the fare. Asked for manager and would not give me anyone, scammers. A ticket company cannot see the airline fare that's the bs they pulled to not re-book using my credit. Originally purchased the ticket for $368. Currently looking at the ticket I want to book for $227, BUT Irish here is trying to sell me that same ticket for $480!! I will go out of my way to write my blogs and vlog with that review so I can make sure my audience will steer clear of these scammers."

Rating 2/10

Worst customer service ever!

"First and last interaction with JustFly. Customer service is the worst I have ever dealt with. Was booked for February instead of March and I did confirm my itinerary at the end of the call. Called the following day when the mistake was realized and the customer service agents continued to lie to me about flights and costs. I had to fight with them to keep the same flight times on the correct date and had to confront the agents about flight times. When confronted they stated that those flights were only for "new" reservations. I was finally able to get the switch and was informed that It was going to be a $400 charge on top of my $375 ticket making my total cost $775. This could have been an easy fix and an incredibly grateful customer but they hung their hat on my verbal approval."

Rating 2/10

Paris for Christmas......not likely

"Booked my trip toParis for Christmas with JustFly. When loging into the app I noticed my flights have changed so I contacted JustFly (they never notified me if the change) and I have been working with them for 3 weeks to get a new flight. The ONLY thing they can do it “email” the airlines and we must wait 24-72 hours. They are unwilling to do snitching other than email and refuses to give me updates. So every 2 days I give them a call back and they tell me the same thing that they will send another email.

They are a terrible travel agent and I would never recommend snyone using them. There are many more options to choose out there....pick any of them other than JustFly

Rating 2/10

Don't book with them

"The worst travel experience of my life and I haven't even flown anywhere. I have paid more for this trip than any other flight so I can be with my family as I get married and be with them all for Christmas. After the airline changed one flight I have made over 7 calls to try to have flights that will connect and not overlap. Over the course of three weeks I have spent hours on the phone on hold or listening to the JustFly script. I feel for the men and women stuck on the looped script while achieving nothing for customers. JustFly you have tarnished a trip I should be excited about. A wedding and Christmas with my family are precious moments. The travel there should not have this impact. Anyone reading this should avoid using this company at all costs. Saving a few dollars is nothing compared to the waste of time, energy and stress JustFly has caused me. NEVER AGAIN WILL I USE JUSTFLY."

Rating 2/10


"we booked ticket 6 months ago for vacation in the philippines, we booked 10 tickets, we used 6 difference credit cards so we end up having 6 different booking number, we have 3 connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippines. last month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december 26 from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after 1 week, we thought everything was fix becuase they email us that its good to go, when i called them again they said that their travel partner denied the request because they said that we cant change the city or the origin of the flight (greensboro) but for some reason 1 of the booking number which is my mom's flight was approved, my mom is partially deaf and cant understand english that good, while the rest of us was denied, We keep asking why my mom was approved but the rest of us was not, They can;t even answer the question, And they offering us different flight with my mom who cant event travel by herself, We called them so many times about the situation but they keep telling we will wait for email on our travel partner, and now they said that my moms ticket cant be refunded or can be change with a fee of 450$ if we want to change it on our flight, we booked 6 Months ago!, up until now we still dont have ticket, And the situation with my mom is a nightmare, THIS IS WORST, We dont even know want to do, IF you book here its on your risk DONT they are 3rd party, they cant help you if your ticket had a problem, You have to wait. , one of the worst is , we called probably 20-25x now, and everytime we called, you keep explaining it to different agent. they dont have the same agent to help you or process you complain, and they dont even call you back if your call was disconnected .WORST WORST WORST!! our tickets are not fix yet, and we are very upset and disappointed"

Rating 2/10

They steal from you

"This company charges an egregious fee to cancel / change flights ($150).

After paying the horrible fee to cancel, you're only reimbursed with JustFly travel credit that only works for flights from the same airline, to-and-from the same airports, and only for the person on the original ticket... seriously! And try searching for flights that fit this criteria, and they've jacked up all of the prices b/c they know you're stuck.

I wish I could use profanity in this review to demonstrate how upset this company makes me.

They make you pay, then limit what you can do with the money you've been 'reimbursed'. When you try to get assistance, the customer service is AWFUL. Clearly outsourced customer service (probably because they receive an enormous number of calls)...

This company is awful, and after dealing with them, I legitimately can't stand the thought of this company ripping more unsuspecting customers off again.

Please stay away. Spend your money with a company that cares about you and won't try to squeeze every last penny out of you.


They also have been leaving fake reviews on all of these review websites! Seriously, you can check it out for yourself. Almost every one of these review sites is loaded with 5-star reviews about them that say nothing and are being added every couple of hours... not too believable guys...

Does it make sense that this company would have twice as many reviews as Priceline on a site like TrustPilot? Obviously not... but that's how many reviews they needed (60,000) to wash away all of the true, negative reviews that people have left about them. Check out BBB or another legitimate source that screens the reviews more carefully.. And read the longer reviews about them to see what horrible experiences thousands of customers have had with these guys.

Stay away from them, unless you want to (a) get robbed blind, (b) support a business that doesn't care about its customers, or (c) are planning to sue them, in which case, let me and everyone else join you.

These guys are the definition of terrible.

Rating 2/10

Worst website ever

"This is the worst website I have ever seen till date. Last month due to some personal emergency I had to travel from USA to India and I booked my flights of Qatar airways through Justfly(with in 12 hrs booking), after booking Justfly sent a confirmation email about my bookings and as I mentioned earlier I had to travel due to my personal emergency so I started packing things for my trip, then after 1 hr I thought let me reserve my meals and seats I opened my email then I found one more email from Justfly by saying "Your Booking Has Been Canceled
Your reservation has been fully cancelled and the charges have been reversed. Depending on your bank, it may take up to 7 days for the changes to appear on your bank or credit card statement. We’re sorry your plans didn’t work out. When you’re ready to book a new trip, we’ll be happy to help." What the hell???? My mom got expired and my family was waiting for me over there to do final rituals and here Justfly cancelled my bookings...how should I've felt??? I called justfly's customer care and all they could say is sorry and we can't help you!!!
Never trust this website....they are big cheaters!!!

Rating 10/10


"I love travelling so when I found out about JustFly I wanted to check out more about them. Their customer reviews pointed their low airfare which really helped me when I first started using JustFly. Booking with JustFly makes travelling better and more affordable."

Rating 2/10

Flight cancelled for no reason.

"Flight cancelled for no reason. No contact, no explanation, no refund. I called 7 times in total as now, they still has not solve their problem. Every custom service speaks with heavy accent that is very hard to understand. They told me to wait, wait and wait...endless wait without response. Yell at me! Worst flight provider I ever seen. No solution! BE AWARE, NEVER use Justfly.com !"

Rating 2/10


"Very unreliable booking service. JustFly keeps on changing the itinerary without even informing and new itinerary doesn't even match the existing connecting flights.
Never book a flight with them.

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