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e.g. Such as Newegg | browse by category or see best/worst

Stores > Newegg.com (USA)
  • Newegg.com (USA Newegg.com (USA) Elite Status
    • ADDRESS
      90601
    •  
    • BUSINESS HOURS
      8:00AM-5:00PM PST Mon-Fri Closed Sat and Sun
      GENERAL PHONE
      (800) 390-1119
      FAX
      (626) 271-9403
    • SUPPORT EMAIL
      service@newegg.com
      SUPPORT PHONE
      (800) 390-1119

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.00/10 9.00/10
    Chance of future purchase: Rating 9.24/10 9.24/10
    Shipping & packaging: Rating 8.70/10 8.70/10
    Customer service: Rating 9.50/10 9.50/10
    Return/Replacement policy: Rating 8.92/10 8.92/10
Voice your opinion! Review Newegg.com (USA) by clicking a star below.
Rating 10/10
5/5
2017-11-16

Got What I asked for! Fast!

"The seller sent the item quickly and the quality looks good. Just don't know how to use it or find out!"


Rating 10/10
5/5
2017-11-16

Long time shopper for life with Newegg!!

"Had a screw up with purchasing a wrong chipset, even though the individual return policy didn't allow for a refund, since it was unopened Newegg refunded me and paid for the shipping!"


Rating 10/10
5/5
2017-11-16

easy polite and fast customer service

"i love this site! the prices and costumer service are the reasons i come back time and time again and recommend it to all of my colleagues"


Rating 10/10
5/5
2017-11-16

Great Customer Service

"I had a problem with a computer, and was given excellent assistance by RJ.A.Rosales. Thanks, NewEgg!"


PraiseTheSun's Avatar

Idaho
Rating 10/10
5/5
2017-11-16

Great Support went out of their way to help

"Regina T. was a huge help, I had purchased a LE sapphire GPU on back order. Well the limit in "limted" was reached as they didn't get anymore of the GPU. Because no more were made. So, I thought I was just screwed, but I emailed newegg support and Regina T. was my helper through the process. Newegg had sent me two other brands of the GPU I could choose from at the same price I payed. Me being a sapphire fan, I asked if I could get the normal edition at the price it was on sale for previously. She accepted my request, but it was also sold out so I would have to wait between 2-4 weeks. Without me asking, she went out of her way to find the sapphire one I wanted from the newegg warehouse (not even listed on the website anymore) (It was the "LAST" last one). She contacted the warehouse manager personally and then personally contacted me and sold it to me WITH the discount all in the one morning. Needless to say it made my day, Literally best experience I've ever had with a online retailer, Thank you Regina. I would highly recommend the customer service from this experience and another of which I got a damaged shipping box with a motherboard in it, which was replaced free of charge. I also received the wrong item one time, which they also fixed free of charge. I have shopped at New Egg a lot and I can safely say outside of the prices no one can beat their service for this type of products."


Rating 10/10
5/5
2017-11-16

Thanks a lot for your help

"Bella.Y.**** is very helpful, there are some staff (Name looks from South Asian) in newegg that is really doing nothing to help, but Bella.Y.**** is one of the best to help me resolve my problems.
"


Rating 10/10
5/5
2017-11-15

Above and beyond

"Dominick got the job done.

My refurbished laptop arrived with the wrong and unusable power cord and I needed for a business trip this Saturday. No way to get the correct power cords to me before I left and I bought the laptop especially for the trip. Will have to buy a machine at Best Buy for considerably more $$ to get less machine.

But Dominick managed to get me an RMA for a full refund along with paying the return shipping.

And he was knowledgeable, efficient and cheerful. Thanks to Dominick and to Newegg.

"


Rating 10/10
5/5
2017-11-15

Great Customer Service

"The Newegg app doesn’t have the shoprunner option and I wanted to use the 5% mobile coupon code, so I called them up and they said that they will refund the 5% with the invoice. So I waited for the invoice and Joe was on the line and he actually refunded more than 5%. It’s was originally 3.49, but he rounded it up to 5! I’m on a budget for my first gaming PC and he definetly helped me with it. The amount of thanks I gave to him on the phone was not enough for what he did. Thank you, Joe!"


Rating 10/10
5/5
2017-11-15

The Karl of Doody

"Terrific! Memo was a shinin' cat. He went above and beyond the call of duty to make sure that my reprocessed. Ol' may just end up President one of these days if he keeps this kinda stuff up. Cheers!"


Rating 8/10
4/5
2017-11-15

Customer Service Very Helpful!

"Vin helped me to arrange for the return of 2 toner cartridges that didn't fit properly in our fax machine. He also helped with the order of a branded fax toner - which we anticipate will work just fine!"


Rating 10/10
5/5
2017-11-15

Extremely Helpful and caring

"was quick and effective. Awesome customer service.
"


Rating 10/10
5/5
2017-11-15

Sabrina, Newegg Customer Support

"Newegg is fortunate to have Sabrina in Customer Support. She was courteous, patient, and most helpful. Many thanks to her and New egg for having real people to talk to."


Rating 10/10
5/5
2017-11-15

Easy dealing with Customer Service Specifically Doreen

"I Contacted Customer Service regarding a potential return. Not only was Doreen able to price match the item I had purchased and kept, but I also purchased a second one which Doreen also processed.
Great person to talk to and a great job!!!!!
Will be recommending your company to other people.

Thank you

"


Rating 10/10
5/5
2017-11-15

Great customer service!

"I bought a motherboard at Newegg and immediately had buyers remorse. I called customer service thinking that I couldn't receive a refund. Upon talking to Darrel, I was relieved to find that since I hadn't opened the box, I was eligible for a full refund! Not to mention, I had a pretty good chat with Darrel regarding our computer rigs! Newegg customer service was great and I wouldn't hesitate to do business with them again."


Rating 10/10
5/5
2017-11-14

Christopher M

"Chris M. left me feeling reassured and safe about my return and refund !"


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