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Serious Puzzles
Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
-- / 5 (0 reviews) average score over the past
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This merchant has not had any reviews over the last Six Months
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2/5
2022-07-15
Terrible customer service
"I purchased an expensive puzzle. The puzzle I received had many damaged and defective pieces. Due to the puzzle being open they would not process a return or exchange. How else would you know the puzzle is defective without opening it?!"

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5/5
2022-02-11
Top Notch Customer Service
"In this day of poor customer service being blamed on COVID, Serious Puzzles hasn't taken that dubious route. Instead, Serious Puzzles has handled my orders quickly, my shipments are out their door in less than two days, and my questions are responded to promptly by a friendly real, live person. I'll definitely continue to order my puzzles from Serious Puzzles!"

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1/5
2022-01-31
BEWARE OF BUFFALO GAMES LARGE FORNAT JIGSAW PUZZLES
"Ordered 3 large format puzzles by Buffalo Games fromSerious Puzzles. When they arrived noticed how small the boxes were. Upon opening one of the boxes noticed these were not large format but the regular size. Names of the puzzles are Delivery of Sunshine, GOOD VIBES and Quilt Farm. These were purchased for a 93 year old with seeing problems. Needless to say she cannot use. If you return puzzles you are required to pay shipping in order to get a credit for unopened boxes. You have to open one of the boxes to find out not large format. Just beware of Buffalo Games large format not what it says."
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1/5
2020-08-30
Poor Customer Care
"I am retired and always working on a puzzle. When I completed this puzzle a piece was missing. I emailed and told them I have no pets or children. I puzzle on a table where I could not drop one without noticing. I emailed this company and told them this, but got a form answer that talked about pets and all the ways I could have lost a piece. I DID NOT LOSE IT! This is the first time I have ever had a piece missing in a brand new puzzle, and I admit it is strange, but it happened. They told me to contact the manufacturer, which of course has done no good at all. While I understand Serious Puzzle did not manufacture the puzzle, most companies would at least offer an apology or acknowledge the problem. Most would offer some kind of discount on a future order as good customer service. This company did none of that. They did not even pay attention to my email. I will not buy from them again."

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5/5
Updated on: 2020-08-13
Great Customer Service
"I had trouble checking out and emailed Serious Puzzles. A rep got back to me within minutes, explained the issue, and even offered to help by phone after hours. I placed my order with their help and the puzzles were shipped out right away. It is nice to have personal service these days."

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5/5
2020-06-25
Great selection and service
"My transaction with SeriousPuzzles.com was easy. The puzzles shipped so fast the same day I ordered! I'm so happy with my purchase and will definitely shop here again. They have so many puzzles!"

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5/5
Updated on: 2020-06-24
Customer support on FB is A+
"I had a defective puzzle that was shipped out. The puzzle in the box was different from the picture on the cover. Contacted customer support via FB and it was resolved within minutes. Will be shopping with Serious Puzzles again."

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5/5
2019-06-17
Happy
"My puzzles came at such a great timely matter! My 3 yr old autistic son is obsessed with puzzles( farm and zoo puzzles). I was so excited to find this site and find all the puzzles he would like! He is starting on 60+ peices which I am having a hard time finding new ones for him, a lot of puzzles are too babyish or too grown up. Thank you so much for providing such a great site! I can not wait for him to master his new puzzles so we can order more!"

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5/5
2017-11-29
Great customer service
"I was having problems ordering eight puzzles for Christmas as they were going in and out of stock. I called and spoke to Kelly who was extremely helpful in resolving the situation. I will definitely order from Serious Puzzles in the future."
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5/5
2012-10-11
"I was very pleased with the speed of delivery. Thank you."
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5/5
2012-10-10
"There was a nice array of puzzles to choose from."

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5/5
2012-10-09
"wonderful -- will return again and again -- will recommend to all family members and friends-- keep up the great service, and the best selections of puzzles"
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5/5
2012-10-09
"They have a wide selection and they ship fast. I am never disappointed."

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5/5
2012-10-08
"Ease of ordering, Lots of puzzles i was looking for and very fast shipping and tracking."
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5/5
2012-10-08
"Very nice. I receive notification of every step along the way"

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1 - 15 of 27 reviews

About Serious Puzzles

SeriousPuzzles.com is your ultimate destination for high quality jigsaw puzzles, mind-boggling brain teasers, handcarved puzzle boxes, classic Rubik's cubes, and uniquely wonderous gifts for kids and adults. Browse our thousands of beautiful jigsaw puzzle designs - from kid-sized floor puzzles to decorative wooden jigsaw puzzles to the world's largest 42,000 piece giant puzzle! With new puzzles being added regularly, Serious Puzzles is the only place you'll want to shop for your beloved pastime! Shop all your favorite jigsaw puzzle brands: Sunsout, White Mountain Puzzles, Ravensburger, Buffalo Games, Eurographics, Springbok, Educa, Castorland, Masterpieces, Cobble Hill, Anatolian, Dowdle, Piatnik, and more -- over 50 exceptional jigsaw puzzle brands made in the USA and abroad.

Retailer Information

Contact:
M-F, 9am-5:00pm EST
856-581-8031
info@seriousshops.com

Serious Puzzles

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