Elite seals are prestigious banners given to retailers who are loved by their customers. To get one, a retailer has to consistently get high scores over time
"I was disappointed in their customer service. I made a mistake on the size of an item ordered and they were very hostile and aggressive with the return. Instead of working to help me, they took the approach it was my fault. They also charged me a premium on shipping so they made money on the outbound and return shipping."