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Rating 10/10

Great selection, helpful product descriptions and compatibility tables.

Rating 2/10

Suspect billing practices, terrible communication and customer service

Over the years, I've made numerous online firearms purchases, and they have always been a straightforward experience, despite the necessary paperwork, licensing, and shipping requirements..

Sportsman's guide COMPLETELY ruined that. In starting a custom rifle build, I decided to purchase a stripped Remington M700 action from them. I made the purchase on Thanksgiving Day, and selected one of their "Preferred" FFL dealers to make the transfer. I made a couple attempts to call this preferred dealer of theirs, but got only voicemail. I assumed this was because of the holiday weekend. Sportsmans Guide shipped the action on Monday (so of course I assumed their FFL preferred dealer relationship was all Kosher). I then received a call saying that the dealer was out of business, and that they were cancelling the order. Normally, this wouldn't be a huge deal, more of an inconvenience... however they are charging me a 15% restocking fee, a $5 firearm fee, and are refusing to refund the withheld CA sales tax (even though they are a MN company).

I called numerous times to try and make the order work. The options I offered were: 1. Issue a full refund, since I had followed their policy in trying to contact one of their "prefered" dealers and they shipped without verification. 2. Allow me to pay the fees (shipping/processing) associated with just shipping it back to the FFL of my choice 3. Issue me a full refund in store credit.

They promised a call back within a business day. I never got it, so I called them back a few days later. Talking to numerous people, they refused to make anything work to make a happy customer. They've definitely lost all future business from me.

Rating 2/10

Defective merchandise twice in a row...

I have made three separate orders for a set of scope rings/bases from optics planet. The first shipment was a set of Sako rings and Sako bases. The bases were fine, but the rings included the incorrect base screws (so long they would have protruded 3/16' into the scope body), and the polymer ring inserts were both cracked into two pieces. It appeared that this specific item was possibly returned by a previous customer, returned and then shipped to me without inspection (the blister packaging was dented, even though it arrived well-packaged). I returned the items for a refund with no problem.

I decided to give optics planet another shot, and ordered a different Sako ringmount. These arrived shoddily-packaged in a cheap envelope (these are $100+ rings). Once I opened them, these too appeared to be previous customer returns. The packaging was dented up, the hardware was spread throughout the package instead of in its intended compartments, it was missing the allen wrench that should be included, AND THE POLYMER RING INSERTS WERE BOTH CRACKED AGAIN! I will be returning these as well, unless Optics Planet can provide me with replacement rings in usable condition. Because of this business, I was without a scoped rifle for 4 weeks.

opticsplanet's Avatar
posted Dec-13-2016

A rep from OpticsPlanet.com, opticsplanet,has responded

“We are very sorry to hear you were unhappy with your recent shopping experience. Customer service is our number one priority. We apologize for the inconvenience this issue has caused you.

We strive to provide our customers with great prices, unmatched selection of products and exceptional customer service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit.

According to FedEx, your package has shipped back to our warehouse. As soon as we receive your package, your return will be processed and a credit to the original form of payment will be made. We have forwarded your complaint over to the customer service management staff for future training opportunities. If you have any further questions or concerns please feel free to email us at care@opticsplanet.com and we will be happy to assist you!

Again we deeply apologize for any inconvenience caused by this issue. We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.

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