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Rating 2/10

worst company ever!!! scam, and can not keep their word

ZenHotels is worst website ever!! I ordered with them twice. last time their website showed a deal for several days. I booked it and got confirmation, and still decided to email them and called to confirm the amount, they confirmed several time.. Now 2 weeks before my flight they're telling me there was a mistake on their website (blamed everyone, and basically called me a liar, while I have email confirmations, and already paid in full) so they just gonna give me my money back, and some lame credit for my next booking... While prices are raising now like crazy for Paris, and this means nothing!!! Making mistakes, and then claim there's no damage done!!! Not taking responsibility for THEIR actions!!!! Leaving me without my 5 STARS LUXURY HOTEL with a very specific important location I paid for!!!!! Liars and worst company ever!!!!! Can't keep their word, don't trust them. They will not provide what their website will say, and will hide behind some legal BS. Don't work with them!!!!!!!!!!! Terrible company that can not provide anything on their website, and would leave you with nothing right before you're already busy with your flight... worst costumer service, worst experience- scam!!!!!!!!!!

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