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All 1 customer reviews

All 1 customer reviews

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Buyer Beware!

The buying process is fine, but dealing with customer service is another story. If you purchase the Extended Warranty expecting it to be an extension of the Standard Warranty, get ready to be surprised! Nowhere on the website (or within any documentation) does it state you will void/opt out of the Standard Warranty by purchasing the Extended Warranty (even though it plainly states that the Standard Warranty is "Included With All Purchases") . All I wanted was for them to honor their warranty with a lens replacement due to one lens having the wrong prescription and was denied because I bought the Extended Warranty (my request was made after the 60 day period - they were a spare pair I didn't wear for a while). However, it shouldn't have mattered since the Standard Warranty has a Lens Warranty within that states "Prescription accuracy is guaranteed for the lifetime of the lenses." Constant arguing and telling me I was wrong even though they avoided the truth I copy and pasted from their own website made it so I ended up refunding; which is fine by me because they lost more money than I did due to also having the prescription lenses replaced once before, since the original order was not delivered accurate (it was within the 60 days stated in the Extended Warranty). I was actually told that I opted out of the Standard Warranty! This definitely screws the customer and the company itself, and makes for unneeded frustration. I'll never shop with them again, and I'll never suggest their services due to crass customer service and just plain lying about their own warranty. Two big issues in my book.

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