"Terrible. Terrible terrible terrible. They finally included a tiny little warning before you place your order about the fact that it may take 1 to 2 months until you actually receive your order. But regardless, it seems like all their items on the website are the rejects from the supplier that they are buying from. For example, this is what I ordered:
http://www.jackthreads.com/data/products/images/7/6/76827/CoachellaUSPocketTankWhiteA.jpg
and this is what i received:
http://oi49.tinypic.com/14xyo7l.jpg
And this is after waiting one month.
One positive note: their new online customer service by chat is great!
If receiving online shopping items was like Christmas, JackThreads would be the Grinch."