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All 2 customer reviews

All 2 customer reviews

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Govsimplified

1/5

SCAM!

I thought I was submitting my personal information to a U.S. Government agency. Had to cancel two (2) credit cards and initiate a credit freeze. Submitted a complaint to the FTC after the "pleasant" GovSimplified representative told me she was very sorry for my misunderstanding, but that I was still going to be billed. This despite never accepting or getting the Social Security replacement card "application package" from them. Very misleading... Go to Social Security instead. You will save a tremendous amount of money, as well as, have your information protected.
FYI - I initially attempted to charge to one account and it was denied... So I then charged to another account and it was accepted. I contacted my bank and they advised me that the charge had been approved, but that GovSimplified had then denied it. Was this a technique to just get a second charge card number... along with all of my other information. My bank said they had never seen anything like this before and that I should consider closing both charge cards... I did. Beware... Beware... Beware!!!

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customersatisfaction's Avatar
posted May-22-2018

A rep from Govsimplified, customersatisfaction,has responded

“We understand that the customer is unhappy with the service and we would like to apologize for any inconvenience caused. We realize how frustrating a situation like that can be and we are currently working to make it right.

We have clearly mentioned on our website that “GovSimplified is a private entity and is not affiliated with or endorsed by the SSA.
The Social Security Administration provides free social security forms and assistance.

After reviewing the records, we found that the customer has applied for SSN card replacement on May 5, 2018 and wanted to cancel the service. Since the package will be sent we offered customer to continue with our service. But customer declined.

We regret that the customer had a bad experience in this time to get the refund. It is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

Since the customer is unhappy with the service, we have issued the refund of $37 back to his card on file.

Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. Please contact your bank or credit card company directly to inquire as to when you can expect this refund to show up in your account.

We would also like to inform you that we will take extra measures to make sure that such errors don't happen again in the future.

We apologize again for the inconvenience.


SupplyHouse.com

5/5

Great product and price. Paid for expedited delivery that arrived on time to repair a pressure tank failure! Added to my favorite companies!!!


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