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2004-06-17
1/5
"I placed an order for a video card with it showing on their site as "in stock". I called to verify the stock status and the woman said that they in fact did not have the item, but it would be shipping tomorrow (6/17/2004). I received an email later that evening saying that they had suddenly been informed by their supplier that they would not be receiving the stock, and that my order was cancelled."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Delivering products on-time
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
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Merchant Member

2/5
"I have had a number of good experiences with Newegg, this is just one that didn't go so well. I ordered a bundle that had a projector, a screen, an HDMI cable and component cable. The component cable was missing. They offered a $15 credit but the cable is costing me $30 to replace. If its the worst thing that happens today its still a pretty decent day. It's just a little disappointing"

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Helpful
Cool
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preloader
1/5
"Have had to place the order 3 times. It has been 60 days since the first order and 23 days since the third order and still no product. The website has many spelling errors and is poorly done, which should have been an indicator as to their level of professionalism. Calls to inquire about my order are forwarded several times and always ends up with the person who has the info. not being in the office. I've got to many things to worry about in my day to have to worry about whether or not my order is going to show up or not. On the off chance I get ahold of the person running things my order will be cancelled."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
Helpful
Cool
Delete Review
Share