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Rating 2/10


Home depot Shipping and Installation services are HORRIBLE! Their employees “shipping and installers” are STUPID and way under trained! I have ordered a high end gas oven range, PAID installation fee’s, and PAID for “HAUL AWAY OLD APPLIANCE” fee. This oven was for my father as a early Christmas present. When it arrived, the two IDIOT Installers didn’t even know how to disconnect the gas pipe fitting! They had to call someone else “supposedly their expert” to come and do this which only took him 2 min to unscrew the pipe fitting with a crescent wrench. While my father was waiting for this guy to show, these two idiots TOOK OFF and told my father that “after the other guy shows up and finishes the installation, that my father has to take the old oven out of the house and they will come back and pick it up”. “Keep in mind that my father is 70 years old”!!! After the installation, my father tried to take the old oven outside by himself, “thinking that if he didn’t do this, they might not come back and pick it up”. While in the process of doing this, the oven was too heavy and fell on his foot and he had to be rushed to the ER. When I arrived at the house, my mother had told me everything. At the same time I’ve noticed a funny smell and was asking what it was. She told me that the installer turned on the oven and said that we should keep the oven on for 30-45 min so that it can burn off the access oil and residue that might be on the metal because it was new. But the smell was very strong and smelled like plastic burning. So I went to check the oven and found out that they forgot to take out a cardboard box in there containing a cooking griddle pan rapped in plastic which was all melted, smoking, and was about to start on fire! After containing this and airing out the house, the SHIPPING AND INSTALLATION guys NEVER CAME BACK for the old oven! Later on that evening, I called Home Depot and they said that there should be someone to pick it up in the morning. NO ONE SHOWED AGAIN! In the afternoon, I got a phone call and was told that “THEY WOULDN’T BE ABLE TO COME BACK AND PICK IT UP UNTIL TWO WEEKS”. After all this drama, we are still stuck here with this old oven that we paid for to get haul away! HOME DEPOT! WHAT A JOKE! NEVER AGAIN!

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