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Rating 2/10

Can't seem to make them correct.

I have two huge windows in my bedroom. BG was the only company that would make them that height I needed. It was 5 panels that were need to cover all the windows, they definitely weren't cheap. I had multiple conversations and emails about the type I wanted. I received the delivery pretty quick. They sat in my apartment till other work was done to install them. The installer finishes the job, I walk into the room and found out they sent the wrong blinds.. weeks on the phone again. finally they send us the correct blinds we ordered plus more money because they undercharged me the first they made them.
Had the installer return which I had to pay again. (All the visits already cost me $450) They ended up sending 1 of the 5 panels incorrectly. 4 of the pull cords work one way and they'res a random one that works the opposite. I got in touch with BG again... the transition between the installed wrong one to the install of the new ones took a couple months.. there out of warranty!!! and he asked if I wanted to purchase a new panel.
What is wrong with the company? Do you think they should just sent the correct panel at their cost?

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