ResellerRatings
  • STORE REVIEWS
  • PRODUCT REVIEWS
preloader
1/5
"I placed an order for ET2 light, and they charged card immediately. I was under the assumption item was in stock. MY credit card was immediately charged. I received an order confirmation, and noticed a small link for manufacturer lead times. Upon checking, it said 2 weeks for this manufacturer. I waited 2 weeks, and emailed, and was told it would be another week. At end of that week, I emailed again, and was told end of the month. That would make 6 weeks IF it were to come in at end of month. I cancelled my order, and was told that they would send me an email once they had refunded my credit card. That was over a week ago, and they have not responded, nor did they respond to my email 3 days ago requesting update. I have had to dispute the charge. In checking with the manufacturer, and authorized resellers, was told that Décor Designs Unlimited is NOT an authorized reseller, and that the manufacturer has had the product in stock, since before I placed my order. Lowest price doesn't help at all if they never ship product!"

Detailed Ratings

Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Helpful
Cool
Delete Review
Share