1/5
Miffed and beyond disapointed
“Ordered a very heavy special edition,collectors Book.
Got my order in about two weeks.Shipping box was flimsy and quoched.Opend box.This very heavy,delicate book was not even bubble wrapped and the corners were unprotected.The book was so shamefully packed,it had so much room it was shifting from one to the other end of the shipping box.Needless to say,that the book was pretty banged up at the corners.
Called costumer service.Explained the situation,very apologetic,guaranteed a perfect replacement.He made all the notes.
Second book arrived after a week and it was packed worsted!!!!!
Called costumer service.Very apologetic,again and assured me I will receive a und ,professionally packed replacement.All notes were taken.Received my third replacement.......SAME PACKED,SAME DAMAGES,AGAIN,!!!
I give up.Apparently they are absolutely unable to ship delicate heavy items,professionally packed!!
I have now 3 damaged books,because someone can't get the job done and have to wait two weeks to get a return label shipped! I waisted all this time and energy and they can't even make it easier for me....the very least...and have these books dropped of at a B&N store.I will never ever recommend to order heavy delicate collector books from B&N .com.They absolute unable to make correction,but I must say they will apologize a million times.Very unprofessional and without any sense or shall I say brainpower.Im a very unhappy costumer and will not ever order from them.No quality and accountability.They will not make adjustments ,and waste your time!!!!”
