"Over the Summer I bought a yellow porcelain mug from their site to give my daughter to take back to college. I bought ahead of time and gave it to my daughter in mid August before she left. I went to visit her 9/20 and while in her place was going to use the mug for a drink. It had a crack the whole way around near the bottom of the mug and the crack was not only on the outside but the inside too. I threw that mug in the bin as it would have totally broken sometime when hot liquids were poured into it - not safe to use.
I sent pictures of this mug and explained how she had only used it barely 4 weeks (and it cracked sometime during that time) but I got a standard email response saying its too long after your purchase for us to do anything. So they sell rubbish products and have rubbish customer service and yes my items took a long time to arrive too so while the order may have been placed a while ago I did not receive my order for quite sometime (probably July) and then the mug was a gift so not used until mid August......"