“The two service reps I had communication with were fantastic. Donald S. already has very good reviews as I have found and PowerNotebooks had a lot of support from other users.
I was seeking a high quality laptop for my music production needs and looked high and low, seeking advice from friends and Reddit.com. When I asked around, I received two suggestions: XoticPC and PowerNotebooks.
I initially placed an order with XPC, but the service I received from them was shotty at best. It was hard to receive answers in the evening and there's virtually no support over the weekend. I understand most small businesses are not 24/7, but XPC is at the top and I was hoping they would provide me more care.
With XPC I never spoke to the same rep. twice. It was constant bouncing around and automated emails that got me nowhere. They offered free shipping and discounts on certain orders, but the cart isn't intuitive enough to understand when you've selected those things, so it's up to XPC reps to adjust that for you. That's fine in most cases, but when they don't respond to my emails or support tickets for 2-3 days, it leaves me wondering if I made the right decision.
Most of these online "we'll build your computer" sites have comparable prices to eachother, nifty promotions, and a 3% cash discount. When it comes to orders over $1000, the 3% makes up a decent sized discount. I elected for cash payment, and requested XPC's payment info because I wanted to get my order in ASAP. When they didn't reply, I searched reviews for PNB and XPC and most favored PowerNotebooks. Once I got that feeling in my gut that I had to cancel with XPC, it took over.
So I asked PNB for their opinion. They assured me that they are more customer centric (through their actions and communication) and I felt comforted and at ease with using the cash payment method with them. From there forward, they were in communication the whole way. Reachable late Saturday night and early Sunday morning by email, then Monday morning by phone.
It was so much more personal that I gave up the free blutooth headset that XPC was offering. I chose a different laptop, with more features with practically the same cost, and made the order understanding that it would take a few more days to get it because a part wasn't available (same story at XPC). So I paid PowerNotebooks USBank the cash payment and crossed my fingers.
Their payment processing team provided me with a payment confirmation email almost immediately. I was given an invoice and order confirmation email stating "when the order is shipped you will receive an email with tracking"... I received that email the moment the package was shipped (Wednesday NIGHT) and received the package Friday afternoon.
PowerNotebooks really had my back. I felt uneasy foregoing my protections via credit card payment, with dispute capability, but the cash payment saved me roughly $40~ and I would do it again.
The laptop is in great condition. Currently enjoing setting up a new machine, it's fun stuff.