"I tried to order a new car stereo for my girlfriend's car since she broke the aux plug in her factory radio. So far I've had a terrible experience with the company, the ad said free wiring harness and dash kit with radio purchase, so I purchased an avh-210ex pioneer unit with a backcamera normally sold separately but bundled in a set through the website. I waited anxiously for it to arrive when it finally did it came with no dash kit, I called that same day to find out what had happened I was told we were out of stock and that's why it didn't get sent to you, we'll receive more stock in 2 weeks and overnight it to you, so I said ok I'll just have to install it at a later date for my girlfriend. Being as I had never installed a stereo in my girlfriend's model car a Chevy sonic I hit up YouTube, which led me to realize they sent me the entirely wrong wiring adapter for the radio, upon further "googling" I found out what they sent me was the wiring to install a remote starter on the vehicle. So I called again today and asked to return the harness and to stop the order for the undelivered dash kit and for a refund, the man on the phone tried intensely and repeatedly to persuade me into not canceling the undelivered dash kit but I refused, to which he finally said we'll send you an email on how to return it and how to get your money back it's been over an hour still no email."