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Rating 10/10

I found Emma Parker & Co. during a search for ring settings after I couldn't find anything I liked in the local jewelry stores. When I requested information about a particular setting from the company’s website, I expected to receive a reply in a couple of days. Imagine my surprise when I received a reply within couple of hours! Tim was fabulous about answering all my questions. He worked with me to come up with a custom design that was absolutely perfect. I am very picky and detail oriented and Tim was so patient with me during the design process, always responding to emails quickly. I was using my own diamond for the center stone and when I couldn't find anyone local who was willing to mount my stone in the new setting, Tim offered to set the stone for me at no charge. All I had to do was ship my ring to him and everything would be taken care of. He even paid the shipping. I never thought I would be comfortable sending my diamond to someone halfway across the country whom I had never met, but I had complete confidence after speaking with Tim. I cannot say enough what a positive experience this was for me. I am absolutely thrilled with the way my ring turned out. It was a fabulous 36th anniversary present!

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