- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2010-07-18
5/5
"Customer support (very friendly) contacted me after placing my order to confirm the color of the product I wanted since--for some reason--their website didn't save an option.
Very friendly and helpful, however. The CSR finalized my order very quickly after replying to their e-mail, and my product shipped out shortly thereafter."
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2004-12-31
5/5
"Placed an order for a ginger bread house. Yes, you read correctly... A delicate, fragile ginger bread house through the company. Ordered as a gift to be delivered before Christmas, I truly thought that it would arrive in pieces. Shipped overnight for delivery on Christmas Eve, not only did the box arrive in one piece--but so did the ginger bread house!
Despite the company's outrageously high prices, the gift service that they offer is unparalleled in my mind. I was highly impressed by the company's ability to not only quickly get my order to me, but to get it to me whole and intact.
To offset the company's high prices, be on the lookout for online coupons. Many exist and can make the company look much more attractive in terms of affordability for last-minute gifts."
Detailed Ratings
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Value the company offers
Is trustworthy
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Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
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Delivering products damage free
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2004-12-29
5/5
"Ordered two T-Shirts from the site. Received them quickly and without any problems.
The site used to have some trouble displaying on certain web browser and at certain resolutions, but they appear to have fixed the problem. Make sure you can load the support/contact pages on the site before ordering incase you later have a problem. Though, they do include an e-mail address and phone number in their e-mailed order confirmation."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site being easy to use
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2004-12-25
5/5
"Impressed by the relative quickness at which an order can be delivered. Even if not near an Office Depot, the site is more than willing to ship an order expediently by another shipping service to get it there by the delivery date.
Very smooth transaction with no problems encountered at all. Quick delivery with good service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
5/5
"Ordered only a pack of DVD discs, but the order was quickly processed and shipped.
Unfortunately, the front of a jewel case on one of the DVD discs was cracked. I am unsure how this happened, but I would assume in-transit. The DVD disc was not harmed in any way though.
Other than that there were no problems with the order."
Detailed Ratings
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2004-12-25
5/5
"I've placed many orders through Staples.com and have never encountered a problem with the company. While the website is a bit unintuitive and can be downright frustrating at times, once an order is placed Staples does a great job at making sure it is delivered by the delivery date.
A good and trustworthy company to do business with. No problems redeeming mail-in-rebates, and no problems at all with shipping. Great place to rely on for quick and easy delivery of office-type technology products."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
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Speed of web site
2004-12-25
5/5
"Ordered a replacement set of front speakers for my car's original audio system. Very impressed by how fast the speakers were delivered and the included items. Everything I needed to install the speakers was included with the shipment--including detailed pictures of the entire installation process.
A great place to turn to for car audio equipment--especially if you need all of the accessories and a detailed set of instructions."
Detailed Ratings
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Value the company offers
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Overall web site
Speed of web site
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Web site being easy to use
2004-12-25
4/5
"Over the years, I've had many successful orders delivered through 1800flowers.com--quickly and on-time. With that said the company did manage to "lose" one of my orders, with the flowers never being delivered to the recipient. Customer service was able to quickly resolve the problem though.
While losing one order out of the many placed over the years isn't bad, I believe the service consistently depends on the local florists contacted by 1800flowers.com to make their deliveries. At least for me, the florist selected was not "nearby" and came from a store I had never heard of.
Even with their problems, 1800flowers.com can generally be trusted to deliver a beautiful arrangement of flowers to their destination on-time. The many online coupons available also help to defray some of the (normal) expensive costs of flowers."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2004-12-25
5/5
"I've had many successful dealing with Outpost--in the present and in the past. From ordering a large monitor, to the latest piece of software, to a DDR dance pad--Outpost.com has always impressed me in their ability to deliver any product quickly and without hassle. Ordering at 11:55PM and having the item delivered before noon the next-day is an amazing feat for any online store.
While it is a shame that Outpost.com no longer offers free overnight shipping, the company's reputation has held up over the years. Trust the company to get the products you order to you fast and on-time."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2004-12-25
4/5
"I've had two successful dealings with Dell. Both were shipped--relatively--expediently and encountered no problems. One order was for a PDA and another was for a full laptop computer system. Both transactions went smoothly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2004-01-17
5/5
"Purchased a variety of coins from this on-line store. The coins were delivered quickly without any problems. They were also well packaged as to prevent any scratches or blemishes."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2003-09-30
5/5
"I purchased a small WiFi antenna from HyperLink for a PCMCIA card. The item was shipped within two business days and arrived as quickly as the carrier allowed. No problems at all.
I do have one complaint though, regarding a minimum order amount. HyperLink Technologies requires a $20 minimum order, and when making a small purchase it can be annoying."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2003-09-21
4/5
"Ordered two t-shirts and a tin of caffeine mints from Thinkgeek. I expected the items to arrive rather quickly and was disappointed when they took longer to ship than usual from most merchants.
When my box arrived, I was also greeted by an unpleasant surprise. Thinkgeek had shipped me someone else's order. But, a few e-mails to the company (and a few days for Thinkgeek to respond) the proper items were on the way, and I had to ship back the item I received.
An unfortunate mishap, but my items did arrive successfully about three weeks after the original order date."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2003-09-21
5/5
"Purchased a college textbook through the Amazon.com Marketplace. BookByte handled the sale as if it was through their own separate website (and I could have saved money if I had known the two were one in the same, and both trustworthy).
Item ordered on the 21st @ 6PM; the book shipped the next day at 10AM. Arrived as promptly as the shipping option I selected allowed, and in excellent shape.
I'll definitely consider BookByte for any future textbook purchases."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
2002-11-14
5/5
"I recently purchased Battlefield 1942 from GoGamer in one of their very cheap 48-hour sales. Within two hours of receiving my order, they had packaged and shipped the game. The game then arrived by my selected shipping option well packaged and in fine shape.
I would highly recommend GoGamer.com. Their prices (at least for the 48-hour sales) are super-low and their service seems to be great."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
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