"The first time I ordered pens a few years ago, they arrived ahead of schedule and were exactly what I wanted. I reordered in March 2018 and even though my credit card was charged the next day, I was told in May 2018 that they were on back order indefinitely. I asked for a refund and the sales rep said no problem. It is mid July 2018 and I still have not received a refund even though I have emailed the same rep two times but this time no response. I have filed a complaint with my credit card company so they will force them to give me the refund. I won't use this company again."