- STORE REVIEWS
- PRODUCT REVIEWS
2018-05-15
1/5
One star is generous!
"I purchased a stand on 3/20 for an event on 4/14. On 3/29, I received an e-mail notification that my order had been shipped. After several days, I inquired about delivery and subsequently received a reply on 4/4 that the item had not shipped and was actually back-ordered, with a promise to ship on 4/6. When I did not receive shipping confirmation, I canceled the order on 4/9 requesting that a credit be issued.
Backdropoutlet.com neither acknowledged the cancellation notice nor issued a credit to the account. On 5/11, I received a message that the item had been delivered - one month after cancellation.
And there's more, I found a high-quality substitute item on Amazon-PRIME for $59.99 and had it delivered in time for the event! The item ordered through Backdrop Outlet was $139.00 - more than twice as much!
As of 5/15, still no reply from ****@****!"
