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Rating 10/10

Excellent company

great selection, fast, efficient, easy place to shop online.

Rating 4/10

OK store to purchase from, but AlarmSystemStore made mistake when packing items to ship.

AlarmSystemStore accidentally (?) shipped lower cost item instead of expensive item ordered. Company said mistake was made at packing. I was lucky to catch mistake before items were installed. Don't know if this a way for the company to increase profits or if it was a unintentional error on their part. After contacting company they did respond and say they would refund purchase price.

Alarm System Store's Avatar
posted Mar-27-2017

A rep from AlarmSystemStore, Alarm System Store,has responded

“Our apologies for the error. This was simply a mistake made in shipping where the packer pulled the wrong wire size for one roll of wire. I have confirmed, we did issue you a full refund on the wire same day the error was brought to our attention.

Generally speaking our shipping department is very accurate, but because they are people, mistakes sometimes occur nonetheless from time to time. When that happens, we are proactive and promtly resolve the issue and apologize for the mistake as we did in this case.”

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