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Rating 2/10

Fraudulent/ will nickel and dime you with any "issue" they can find

I rented a book and received it in very poor condition (and late). There were ripped pages, writing, and highlights. It seemed dirty and I barley wanted to touch it. For that reason I barley did and luckily I didn't end up needing it much in the end. I return the book before the due date and later see that Barnes and Nobel has taken a large amount of money from my account (double the amount of the book) claiming that I damaged the book when I literally received it in dirty condition. They should check their damaged products before sending them out then blaming the customer for it. I consider it stolen money and this is similar to an issue I had with them before.

Also, it is very difficult to find your due dates and shipping labels on the site and you will not be notified of the due date. It will be easier for you to miss the due date and they will be justified in charging you extra fees. Perhaps they're trying to make up for the free return, shipping labels?

I would give this company 0 stars if possible. I have had my last straw with this company. DO NOT rent from Barnes and Nobel!

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