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Rating 4/10

What my friend received was Not what I paid for!

Sadly the order I placed for my friend was nothing like I ordered. I paid for a beautiful Christmas arrangements with roses & a decorative vase filled with gold ornaments and she did not have single rose in her order & the "vase" was nothing close to what was ordered. While the arrangement she rcvd was ok, it was all carnations and another filler flower that was a step up from a carnation. Nothing close to a rose! I immediately contacted 1800flowers and was told this would be corrected the very next day and once again was let down. She did not receive the correct order. She didn't receive anything & I did not receive a phone call from the florist. I understand the demand during the holidays is great and maybe changes need to be made @ the discretion of the florist, however, those changes should be comparable to what was originally ordered and paid for! I contacted 1800flowers for yet a 3rd chance to correct this & again-the order was not fulfilled. I was then told I'd receive a refund. I'm still waiting. While I've had many wonderful experiences with 1800flowers, this leaves me feeling very discouraged. My initial contact with customer service has always been great however the follow through has been disappointing. What they've said would be done didn't happen, three times. I know they are not the ones making the arrangements however I feel they should follow up with their contracted florists to make sure their promises are kept.

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