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Rating 2/10

$980 Rip off! Don't do business with Custom Ink!

I ordered custom cups for a marketing campaign for my small business. I had used Custom Ink previously for my company shirts and was satisfied. I ordered 800 cups with my design. When I received the cups the design could be scratched off with my fingernail. I contacted Custom Ink and sent the cups back. I received the next batch of cups and a warning card came with the cups that the cups should NEVER be placed in a dishwasher. I placed a few cups in the dishwasher and the writing and logo partially washed off! I called the Custom Ink rep and he stated that the web site informs customers that the cups are not dishwasher safe. I stated that the web site says "hand washing recommended." He said that there is nothing he can do unless there is a design defect. Since I was "warned" about washing the cups in the dishwasher, it was MY fault. They would happily return 20% of my money to me. But that is all they would do. I have yet to receive the 20% back and it has been two months. I was counting on these cups for my small business to get it launched in neighborhoods. My advertising budget is now used up thanks to Custom Ink with cups I cannot even use to advertise with. Custom Ink does not posses corporate social responsibility nor ethics when dealing with their customers.

posted May-02-2017

A rep from CustomInk, customink1,has responded

“Hi there! I'm so sorry that you had print quality issues with the cups you ordered and that we did not resolve the situation to your satisfaction. I've passed your message along to my service team to see what we can do to make it right with you. We'll be in touch soon! Thanks so much!”

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