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Rating 2/10

Worst customer service ever

First, let me start by saying that I always order my textbooks from Amazon, and I have never had a problem with them. Good prices and fast shipping. However, I felt like I should support B&N because I enjoy going to the store and looking at books, so I decided to give it a try and order my textbook from B&N. With this said, I ordered a used textbook book on Jan. 25th that I desperately needed for a class so I paid for expedited shipping ( I was supposed to get it on Jan. 31st). Jan 31st I get an email saying that my order had been delayed. Finally, today (Feb. 8th) I get an email saying that they did not have the item in stock, TWO WEEKS AFTER I PLACED MY ORDER. I called them and they just told me there was nothing they could do, they did not even offer a discount so I could order the new textbook, which they had in stock. The just did not care at all. I guess order books from B&N only if you don't mind waiting two weeks for them to tell you that they don't have your book anymore.

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