"Bad news. These folks are absolutely the rudest I have ever encountered on the internet.
When my order was placed I was told to expect tracking information, via email that evening. For more than a week was been told the my item had been shipped the day before and that I would receive an email and tracking information that evening.
The last two days that I called I mentioned that the lady handling the phone had given me the same old “Item’s in the mail and an email on the way for a week.” On both ocasions she responded with, "Have a nice day" and hung up. I assume the "Have a nice day" is euphemistic for an obscene gesture in Brooklyn.
I canceled my order through my credit card company. Also I filed a registered complaint concerning the friendly folks at Red Tag with the credit company.
If you check these guys out via the internet, you discover that my complaint is standard operation procedure for these folks. You will also discover an alleged trait of changing their company name from time to time.
Beware. If you buy from these folks, bring a sense of humor and a thick skin."