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2012-06-12
1/5
"I ordered a backdrop from the Backdrop Outlet website. After a few days I checked on my order, only to discover it was on backorder. Because I needed it promptly, I canceled my order. I was told my refund would take 3 to 10 business days. After waiting ten business days, still no refund. I called and was told that the refund would be processed that day. The next day, still no refund. After another day I called back and was told that the the refund had not been processed yet. It would take another 3 to 10 days. Still waiting for the refund.
Their products look good and seem reasonably priced. I can't comment on the quality of the product, but have been very dissatisfied with the customer service.
UPDATE: This issue has been resolved. I received a full refund today. Erik contacted me after my posting here and was very helpful in getting the matter finally resolved."
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