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Merchant Member
2022-01-26
5/5
Great Computer!
"Purchased from Amazon for our kids for Christmas. They absolutely love it. They can do their homework and play games. We also use it for work purposes - zoom meetings etc."
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2020-02-18
1/5
Fraudulent Company - DO NOT USE!
"I should of done more research on this company before sending my cards to them. Adding my experience to what seems like 1,000's of complaints in hopes that is saves someone else from the headache of dealing with these people.
I sent $75 worth of gift cards to CardPool on 12/6. I filled out the form on the website & I received an email stating: "Thanks for using Cardpool! You earned $52.47 on your unwanted gift cards....To complete the process, please mail your gift cards to..."
To me, this statement means they were accepted, no where in the email does it say they need to be verified (again) after they are received. I mailed the cards on 12/7.
12/12 I get an email from CardPool saying they cannot verify the funds & they were mailing the cards back on Monday 12/16. I quickly emailed them back to ask if they called or emailed the company (the way its says too do on the back of the cards to verify funds.) CardPool did not respond. I emailed the company, within TEN MINUTES they respond with the balance of each card. ($25 on each). I sent this info to CardPool. No response.
12/19 I get an email that looks like an auto response saying the "processing center encountered an issue". But they can't tell me what the issue is.
I filed a complaint with the BBB. I have not received the cards back or my payment of $52.47 as of 12/27.
This company is an absolute fraud. They have stolen my cards, lied about the inability to verify funds & then claimed there were 'other' reasons they couldn't accept my cards, but won't tell me why or give them back. They say they have a "4 star" rating with "20,300+ reviews". This is the source these ratings, trustpilot.com, as noted at the bottom of cardpool.com. TrustPilot's ACTUAL review count is 20,300+ but its a TWO AND A HALF STAR RATING, not FOUR!
1/10 No cards back or my payment of $52.47. Filed a report with the Attorney General of TX. Cardpool has deleted/removed all negative comments from their Facebook page. Shady, shady.
1/27 No cards back or my payment of $52.47. I had an interested buyer for $50, but they wanted the physical cards (I have photos of the cards & email confirmation that cards are still valid) - but I don't have them because Card Pool won't send them back. So I lost that sale.
2/17 On 1/26 I got an email from one of the sites I left a review on, stating: "You have 3.0K views and counting!" I forwarded this email CardPool. They didn't respond. Within a day or 2 I emailed the store I had the cards with to check the balance (I've done this several times since they were stolen by CardPool, just to see if they had used them.) They were still valid. The Customer Service people from this store are so quick to respond & friendly, I explained that my cards were stolen & asked if they could cancel/re-issue them. To my surprise, they said yes & mailed them to me the next day! Within the same week of emailing the review email to CardPool, My original cards appeared in my mailbox! The cards they claimed were mailed back in early December & were unable to verify. The envelope I sent them in with the paperwork - was unopened & marked "return to sender". How could they of verified the cards without even opening the envelope? They never even attempted to verify the cards. What made them finally send the back? Knowing that I wasn't going to just give up? The fact I was reaching 1,000's of people of about their fraudulent ways? Figured out they couldn't steal the money off my cards (they were only good in stores and this store is not located in or near Texas. Who knows. On 2/14 I sold my newly issued cards on eBay for a little bit more than what CardPool offered. Its finally over!
Do not send your cards to Cardpool, if its to late - keep on them. I reported them to BBB, wrote to the TX attorney General and left reviews on several sites (including Sitejabber & Trust Pilot). I updated my reviews as the weeks went on. I hope they have saved others from dealing with these crooks."
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