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Rating 2/10

Digusting / Dishonest / Worst Experience / Unreasonable

I bought a Hubsan Drone for £235. Worst mistake of my life!!

1. It took them at least a month to send it; had to open a case on pay pal, they persuaded me to close it once they sent it.

2. Little did I know closing the case would cause me problems, as I did not know once you close a case on PayPal you can never open a new one.

3. Once I received the product it never worked, they asked me to provide video footage as proof in the email so they could help me fix it, so i did. At no point did the propellers even spin.

4. I then emailed them again asking for a refund. At first they said they do not do refunds; then someone else from the company emails saying they do (a supervisor I presume). They said I could either get a full refund or a new Drone depending on the damage. (all lies)

5. They are now telling me I need to pay £58 for the postage to them for my refund even though it is their fault the product is defective. £58 that I do not even have at the moment; they stopped trying to help and just said have a nice day, how am I supposed to after losing £235 to these thieves.

6. Unfortunately I cannot even open a new case on PayPal to complain about their shady business. They do not care about customer service, I can see a few people have given them 5 stars on here somehow. They must have been lucky enough to get the few products that do work, I sincerely caution you to not buy from these people.

Sadly there's no option for ZERO stars for this incredible inconvenience. maybe inconvenience is an understatement, this is a ROBBERY!!!

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