- STORE REVIEWS
- PRODUCT REVIEWS
2012-04-28
1/5
"I bought my 2nd unit from Qualir since the one in my VW Jetta worked very well for years. Unfortunately the issues others experienced on these reviews popped up on the unit I purchased for my Silverado. The unit made clicking noises with CD in it, even when not playing. Sometimes wont find the TOC. The Bluetooth stopped working, then after a return for repairs on my dime (since they claimed they found nothing wrong) it went completely berzerk and started flipping through its system sources and functions uncontrollably, and eventually just locked up. I had no choice but to remove it since it would not turn off. I've pasted my rediculous email string so no one at Qualir can say i should have done different. They also seem to always point to the harness connector going bad, don't they? Even though mine was clearly a software glitch. I wanted to avoid posting this but patience is gone, they did it to themselves.
Last email reply on 5/2/2012, stunning. They have resolve, i can grant them that. To be A-holes that is! Changing my ratings to all worst. The whole "nice service" is a facade. They are communists at the end of the day and screwing you over with a smile.
Last email:
Sorry for the inconvenience that we brought to you!
I have checked the previous emails between us and found that the unit was resent to you on March 1st. And the second time you reflected the problem was on April 7th. It has been nearly month and we're not clear of the condition of the unit during that time. According to our warranty policy, even you buy a new unit, but you don't reflect the problem within 7 days after you sign the parcel, we also cannot offer compensation for the delivery charge. Hope you can understand it. Please pay to send the unit back for repair.
it's too large to fit on an email, make a Live ID.
Im again concerned why you would need a manager for what should be a normal process to deal with a defective unit. I feel that i'm uncovering a dishonest side of Qualir. Unless your next email IS the solution with tracking# of a replacement unit on the way to me, and confirmation of my compensation from previous shipment, i will ignore it and need to go viral with my documented case. I'm now feeling more comfortable to spend 3x more for a unit locally that provides proper customer service. I'm out of patience and time with Qualir now.
thank you
Ed
--------------------------------------------------------------------------------
Date: Sat, 28 Apr 2012 09:54:06 +0800
Subject: Re: 5758
From: ****@****
To: ****@****
Hi Edward,
Appreciation for your cooperation!
Sorry that I still cannot get through to the video you sent to me, for it asked me a Windows Live ID and I don't have one. Could you please send me the video directly? My manager has asked a leave this week. Don't worry and I'll help you solve the problem. Please send me the video again and I'll give you the final solution.
Waiting for your sooner reply!
Have a great week!
Clare
On Fri, Apr 27, 2012 at 8:03 PM, EDWARD KOLTON wrote:
The video expires after 30 days. I re-attached it.
Who is your manager? I need a phone to call. I've spent plenty of my own money for a non working unit and time for 2 months since we started this. The customer service has been horrible thus far and I need a working unit to place in my vehicle immediately, as well as compensation for the previous charges. Anything less is unacceptable.
Please provide a phone contact number. i will be calling today.
Ed
EDWARD has a file to share with you on SkyDrive. To view it, click the link below.
stereo malfunction.wmv
--------------------------------------------------------------------------------
Date: Fri, 27 Apr 2012 14:40:04 +0800
Subject: Re: 5758
From: ****@****
To: ****@****
Hello Edward,
Thanks for your inquiry!
You have sent me an video on April 10 by Skydrive, but now I cannot get through it. Can you send it to me again? Then I can regard it as a proof and apply the compensation for your delivery charge to my manager. Hope you can kindly understand it.
Waiting fro your sooner reply!
Sincerely,
Clare
On Thu, Apr 26, 2012 at 7:10 PM, Tremendoused wrote:
I'm sorry Clare, are you suggesting I pay for the Rma shipping cost, again? Qualir still press me a refund for the first rma that did not fix the problem. I'm not resending it again unless you provide me a shipping label via UPS, and refund my $120 from last shipment. I cab see qualir is more interested in saving money than customer service. This is being documented. Please advise qualir's position.
From my Android phone on T-Mobile. The first nationwide 4G network.
Tech Dept wrote:
Hello Edward,
Sorry to hear that.
In this case, please send the unit back for repair. This time, please send all the accessories back, especially the harness. Then we can check it more clearly!
Please sent the item back to us in your local post office, and declare it for $40, and please write the problem of the player on the RMA, Please ship the item to the address below,
Yu Qinglong
13th Floor, Xinlan Building,Niulanqian, Minzhi Rd, Longhua, Baoan, Shenzhen. 518109 China
Tel: 86-755-28188870
After you ship it out, please give us the tracking number, it is very important for us to pick up the package.
Please pack the parcel carefully. because this will be a long distance.if it is broken when we receive it, it will not be our fault.
the RMA is attached. please fill in the blanks, type it out and put it in the parcel. And please tell us what is in the parcel.
If you send it via courier company, such as DHL, UPS, FEDEX etc, you will be responsible for the tax.
Sincerely,
Clare
On Thu, Apr 26, 2012 at 11:02 AM, Tremendoused wrote:
I did connect it, is frozen. That's what I mean the unit died. Please help
From my Android phone on T-Mobile. The first nationwide 4G network.
Tech Dept wrote:
Hello Edward,
Thanks for your inquiry!
Have you received my email as follows:
Hi Edward,
Very sorry for the inconvenience that we brought to you.
Please connect the unit to the 12V battery alone. Connect the wires back pin ACC and B+ of the power cable of the unit to the positive hole of the 12V battery, while the wire back pin GND should be connected to the ground. If the unit can turn on, there is something wrong with the canbus harness. While the unit still perform as before, the unit itself is broken. Please try it. So I can check it for you and come up with the solution. Hope you can kindly understand it.
Thanks&Regards,
Clare
Please follow my instructions and it is easy for you to test it. Then I can check and provide a proper solution. I have to clarify that you have bought the unit for more than 60 days. According to our company's warranty policy, you can only return the unit for repair. We cannot send a new one to you. Hope you can kindly understand it.
Sincerely,
Clare
On Thu, Apr 26, 2012 at 3:50 AM, EDWARD KOLTON wrote:
Hello? Did you receive my last email? I found no issues with the connectors and the unit is now officially dead. I removed it from my vehicle since it is completely frozen in one mode and stopped functioning completely.
Why cannot I get the RMA? How can I escalate this to a manager?
Please help.
Ed
--------------------------------------------------------------------------------
Date: Tue, 10 Apr 2012 06:28:14 -0500
Subject: Re: 5758
From: ****@****
To: ****@****
This unit worked fine for many months before it started these problems. There is no need to attach to a battery since the connector only supplies power and ground to the unit. This truck is very basic and has NO other controls the canbus connector can be used for. Its either on, or its not. The rest of the problems are within the unit itself.
The additional canbus connector was purchased when I accidentally discarded the first one to the trash.
I'm not sure after this video, why you'd think anything outside the unit is wrong, since its having major software glitch. This is a internal controller that is apparently going bad.
RMA is needed, please advise
From my Android phone on T-Mobile. The first nationwide 4G network.
Tech Dept wrote:
Hi Edward,
Thanks for your video.
I have checked your order record and found that you order another harness from us. Could you please tell me if you are using the new harness now?
The unit really worked well in our company before we resent to you. Perhaps there is something wrong the harness. Do you have two canbus boxes now? If so, please try another one to check if the unit can work well. If still not, please connect the unit to a 12V battery alone. Connect the wires back pin ACC and B+ of the power cable of the unit to the positive hole of the 12V battery, while the wire back pin GND should be connected to the ground. Here I attached a diagram for your reference. Please notice me if the unit can turn on. Also, please turn on the unit and then reset the system. And please press the touch screen around with your palm softly.
Waiting for your sooner reply!
Thanks&Regards,
Clare
On Tue, Apr 10, 2012 at 8:31 AM, EDWARD KOLTON wrote:
Hello, I've recorded a few moments of the behaviour issues. It's very random and unpredictable. I didn't have a chance to record video of the cd player making noises since the unit can no longer even start playing the cd - only shows it's loading. You can see at the end it also turns on by itself, which is a huge problem since it's behaviour is causing a drain on my car battery and I've had traouble starting the car because the stereo keeps turning on and playing music or GPS. My only choice is to unplug the power to it. The unit is corrupt and needs to be replaced. Not repaired. And I will not pay again for any shipping. I paid last time $120 to ship it back and forth without resolving the problem. What will you do to cover this cost?
EDWARD has a file to share with you on SkyDrive. To view it, click the link below.
stereo malfunction.wmv
--------------------------------------------------------------------------------
Date: Mon, 9 Apr 2012 08:54:30 +0800
Subject: Re: 5758
From: ****@****
To: ****@****
Hi Edward,
Very very sorry to hear that.
Could you please record a video of the detailed problem? So I can check it and provide a proper solution. Appreciation for your understanding!
Have a great week!
Clare
On Sat, Apr 7, 2012 at 11:30 PM, EDWARD KOLTON wrote:
Hello Clare, I'm afraid to say this unit went absolutely crazy. When it was returned, only the bluetooth was fixed, CD player still makes ratchety noises, which come through on bluetooth call making it impossible for the person I'm talking to to hear me. =not fixed. Yesterday the unit started turning on by itself and going through all kinds of operations uncontrollably. I had no choice but to unplug the power cable to it. The unit is a complete failure! Please issue me a refund for my previous RMA, AND a new RMA to return and exchange this unit for a working one. I'm a returning customer, please help!!
thanks,
Ed
--------------------------------------------------------------------------------
From: ****@****
To: ****@****
Subject: RE: 5758
Date: Wed, 29 Feb 2012 12:03:29 +0000
Hi Clare, the sooner you can send unit back the better. I will be moving soon and hoping i will receive the unit before i relocate. Please send it asap and advise tracking.
I appreciate your help.
Ed
--------------------------------------------------------------------------------
Date: Mon, 27 Feb 2012 09:52:49 +0800
Subject: Re: 5758
From: ****@****
To: ****@****
Hi Edward,
Thanks for your reply!
If the unit is resent out again, I'll notice you the tracking number immediately. Please wait it patiently.
Thanks&Regards,
Clare
On Mon, Feb 27, 2012 at 9:30 AM, TremendousEd wrote:
No problem,
6701 17 Lane N.
St. Petersburg Florida, 33702
USA
Phone: ***-***-****
T-Mobile, America's First Nationwide 4G Network
Sent by Samsung Mobile
Tech Dept wrote:
>Hi Edward,
>
> Much appreciation for your cooperation.
>Please notice me your current contact information:contact person, telephone
>number, address. Then we'll arrange to send it to you as soon as possible.
>
>Waiting for your sooner reply!
>
>Have a nice week!
>Clare
>
>On Sat, Feb 25, 2012 at 8:49 PM, EDWARD KOLTON wrote:
>
>> Transaction ID # 3V2011347N974363L
>>
>> ------------------------------
>> Date: Sat, 25 Feb 2012 09:18:50 +0800
>>
>> Subject: Re: 5758
>> From: ****@****
>> To: ****@****
>>
>> Hi Edward,
>>
>> Much appreciation for your understanding!
>> According to our warranty policy, if the problems you mentioned don't
>> exist, you need pay to resend the unit back. The charge of delivering this
>> unit to the USA is 52.56USD. Please send it to our paypal account
>> ****@**** and tell me the transaction number. Then we'll
>> arrange to send it back to you as soon as possible.
>>
>> Have a great weekend!
>> Clare
>>
>> On Fri, Feb 24, 2012 at 6:58 PM, TremendousEd wrote:
>>
>> Ok, then send it back please.
>> I know the cd player was having issues finding the TOC on the disc,
>> sometimes I had to remove the cd, then reinsert for it to play. I'll be
>> very disappointed if the problem returns with the unit. If it does, I'll
>> show how it makes noises on a youtube video, which I should have done.
>> Thanks
>> Ed
>>
>> T-Mobile, America's First Nationwide 4G Network
>> Sent by Samsung Mobile
>>
>> Tech Dept wrote:
>>
>> >Hi Edward,
>> >
>> > Thanks for your inquiry!
>> >I have gone to test the unit,too. When playing the CD you put in it, the
>> >unit has no noise at all. Could you please check if there is something
>> >wrong with speakers of your car? And we have also tested a Samsung Mobile
>> >phone. which can be connected to the unit and it can work regularly. Hope
>> >you can understand it.
>> >
>> >Thanks&Regards,
>> >Clare
>> >
>> >On Fri, Feb 24, 2012 at 11:31 AM, TremendousEd > >wrote:
>> >
>> >> What about the cd player noises? And bluetooth does not work... These
>> >> features were having issues! There are definite problems with this
>> unit. I
>> >> cannot accept no problems found resend back. Please check these exact
>> >> problems and advise.
>> >>
>> >> T-Mobile, America's First Nationwide 4G Network
>> >> Sent by Samsung Mobile
>> >>
>> >> Tech Dept wrote:
>> >>
>> >> >Hi Edward,
>> >> >
>> >> > Have a good day!
>> >> >Our professional technician has check the unit you returned several
>> times
>> >> >and found all the functions can work regularly. The problems you
>> mentioned
>> >> >didn't exist at all. According to our warranty policy, you need pay to
>> >> >resend the unit back!
>> >> >
>> >> >Any more suggestions, just feel free to contact me.
>> >> >
>> >> >Thanks&Regards,
>> >> >Clare
>> >> >
>> >> >On Tue, Feb 21, 2012 at 7:59 PM, EDWARD KOLTON <
>> ****@****
>> >> >wrote:
>> >> >
>> >> >> Thank you for confirming reciept!
>> >> >>
>> >> >> thanks,
>> >> >> Ed
>> >> >>
>> >> >> ------------------------------
>> >> >> Date: Tue, 21 Feb 2012 15:44:17 +0800
>> >> >>
>> >> >> Subject: Re: 5758
>> >> >> From: ****@****
>> >> >> To: ****@****
>> >> >>
>> >> >> Hello Edward,
>> >> >>
>> >> >> How are you!
>> >> >> Today we have gotten the parcel you sent to us. Then we'll arrange to
>> >> >> repair it as soon as possible. Any update, I'll notice you soon.
>> Please
>> >> >> wait it patiently!
>> >> >>
>> >> >> Sincerely,
>> >> >> Clare
>> >> >>
>> >> >> On Mon, Feb 20, 2012 at 9:16 AM, Tech Dept <
>> ****@****
>> >> >wrote:
>> >> >>
>> >> >> Hello Edward,
>> >> >>
>> >> >> Thanks for your inquiry!
>> >> >> Sorry that we haven't gotten any updates about your parcel now. Don't
>> >> >> worry. Our local Post Office will contact us if your parcel arrives.
>> >> Please
>> >> >> wait it patiently. I'll notice you immediately if we receive it.
>> >> >>
>> >> >> Have a great week!
>> >> >> Clare
>> >> >>
>> >> >>
>> >> >> On Mon, Feb 20, 2012 at 2:24 AM, EDWARD KOLTON <
>> >> ****@****>wrote:
>> >> >>
>> >> >> Hello, I see the unit arrived in China and attempted delivery. Have
>> you
>> >> >> received this unit?
>> >> >>
>> >> >> Attempted Delivery Abroad
>> >> >> February 17, 2012, 12:00 am
>> >> >> CHINA PEOPLES REP
>> >> >> International Parcels
>> >> >>
>> >> >> Attempted Delivery Abroad
>> >> >> February 16, 2012, 1:41 pm
>> >> >> CHINA PEOPLES REP
>> >> >> Attempted Delivery Abroad
>> >> >> February 15, 2012, 3:02 pm
>> >> >> CHINA PEOPLES REP
>> >> >> Processed Through Sort Facility
>> >> >> February 15, 2012, 9:21 am
>> >> >> CHINA PEOPLES REP
>> >> >> Processed Through Sort Facility
>> >> >> February 11, 2012, 9:42 am
>> >> >> ISC MIAMI FL (USPS)
>> >> >> Arrived at Sort Facility
>> >> >> February 11, 2012, 9:41 am
>> >> >> ISC MIAMI FL (USPS)
>> >> >> Processed at USPS Origin Sort Facility
>> >> >> February 08, 2012, 9:11 pm
>> >> >> TAMPA, FL 33605
>> >> >> Acceptance
>> >> >> February 08, 2012, 12:51 pm
>> >> >> SAINT PETERSBURG, FL 33702
>> >> >>
>> >> >>
>> >> >> ------------------------------
>> >> >> Date: Tue, 7 Feb 2012 08:46:51 +0800
>> >> >>
>> >> >> Subject: Re: 5758
>> >> >> From: ****@****
>> >> >> To: ****@****
>> >> >>
>> >> >> Hi Edward,
>> >> >>
>> >> >> Much appreciation for your understanding.
>> >> >> If the unit is sent out, please kindly notice me the tracking number,
>> >> >> which is very helpful for us to pick up the parcel.
>> >> >>
>> >> >> Thanks&Regards,
>> >> >> Clare
>> >> >>
>> >> >> On Mon, Feb 6, 2012 at 8:14 PM, EDWARD KOLTON <
>> ****@****
>> >> >wrote:
>> >> >>
>> >> >> Thank you! I'll pull the unit out and ship it this week.
>> >> >>
>> >> >> Again thank you for you assistance with this!
>> >> >> Ed
>> >> >>
>> >> >> ------------------------------
>> >> >> Date: Mon, 6 Feb 2012 15:09:45 +0800
>> >> >>
>> >> >> Subject: Re: 5758
>> >> >> From: ****@****
>> >> >> To: ****@****
>> >> >>
>> >> >> Hi Edward,
>> >> >>
>> >> >> Sorry for the keeping you wait so long.
>> >> >> I have discussed with our technician about your issue. He told me to
>> ask
>> >> >> you to send the unit back for repair.
>> >> >>
>> >> >> Please sent the item back to us in your local post office, and
>> declare
>> >> it
>> >> >> for $40, and please write the problem of the player on the RMA,
>> Please
>> >> >> ship the item to the address below,
>> >> >> Yu Qinglong
>> >> >> 13th Floor, Xinlan Building,Niulanqian, Minzhi Rd, Longhua, Baoan,
>> >> >> Shenzhen. 518109 China
>> >> >> Tel: 86-755-28188870
>> >> >> After you ship it out, please give us the tracking number, it is very
>> >> >> important for us to pick up the package.
>> >> >> Please pack the parcel carefully. because this will be a long
>> >> distance.if
>> >> >> it is broken when we receive it, it will not be our fault.
>> >> >> the RMA is attached. please fill in the blanks, type it out and put
>> it
>> >> in
>> >> >> the parcel. And please tell us what is in the parcel.
>> >> >> If you send it via courier company, such as DHL, UPS, FEDEX etc, you
>> >> will
>> >> >> be responsible for the tax.
>> >> >>
>> >> >> Any more suggestions, just feel free to contact me.
>> >> >>
>> >> >> Sincerely,
>> >> >> Clare
>> >> >>
>> >> >>
>> >> >>
>> >> >> On Sat, Feb 4, 2012 at 9:55 AM, Tech Dept <
>> ****@****
>> >> >wrote:
>> >> >>
>> >> >> Hi Edward,
>> >> >>
>> >> >> Sorry for the inconvenience that we brought to you.
>> >> >> I have forwarded your problems to our technician. If he cannot
>> provide
>> >> >> proper solution to you, I'll arrange you to return the unit back for
>> >> >> repair. Please wait my reply patiently. Any update, I'll notice you
>> >> soon.
>> >> >>
>> >> >> Sincerely,
>> >> >> Clare
>> >> >>
>> >> >>
>> >> >>
>> >> >> On Sat, Feb 4, 2012 at 9:10 AM, EDWARD KOLTON <
>> ****@****
>> >> >wrote:
>> >> >>
>> >> >> 1. I've played many different CD's in it, they play still but the
>> >> >> noise is becoming louder and now it sometimes will not find the CD,
>> and
>> >> I
>> >> >> need to eject and re-insert the cd to make it find again. I think the
>> >> >> mechanicals inside have become loose.
>> >> >>
>> >> >> 2. I have 2 of these same units from Qualir. One in the Volkswagen
>> and
>> >> >> another in my Chevrolet truck. The Chevrolet version is the one with
>> all
>> >> >> the problems. The volkswagen unit still communicates with my Samsung
>> >> Galaxy
>> >> >> S 4G phone no problem. I think this unit has a mechanical issues,
>> maybe
>> >> >> some loose hardware inside the unit that caused a short or something.
>> >> >>
>> >> >> I'm very technically savvy (IT technician). This apprears to be a
>> unit
>> >> >> that will need to be opened and have parts replaced, or scrapped.
>> >> >>
>> >> >> Please advise what we can do to RMA this unit.
>> >> >>
>> >> >> Thank you!
>> >> >> Ed Kolton
>> >> >>
>> >> >> ------------------------------
>> >> >> Date: Sat, 4 Feb 2012 08:50:08 +0800
>> >> >> Subject: Re: 5758
>> >> >> From: ****@****
>> >> >> To: ****@****
>> >> >>
>> >> >>
>> >> >> Hi Edward,
>> >> >>
>> >> >> Thanks for your prompt feedback.
>> >> >> 1.Please try some other CD or DVD to check if it can work regularly.
>> >> >> 2.Could you please tell me the brand of your mobile phone? Not all
>> the
>> >> >> mobile phones are compatible with the unit you bought. Please try
>> some
>> >> >> other ones, like Nokia. Can the Bluetooth device of the other unit
>> work
>> >> >> well with the same mobile phone? Please kindly tell me the other item
>> >> you
>> >> >> bought.
>> >> >>
>> >> >> Any problems, just feel free to contact me.
>> >> >>
>> >> >> Sincerely,
>> >> >> Clare
>> >> >>
>> >> >> On Fri, Feb 3, 2012 at 6:20 PM, Quair AutoDVDGPS.com- <
>> >> >> ****@****> wrote:
>> >> >>
>> >> >> From: Edward Kolton
>> >> >> Email:(****@****)
>> >> >> Hello, I have 2 issues with my unit. The CD/DVD player is making bad
>> >> >> noises, sometimes wont read the CD i have in there. Also, the
>> Bluetooth
>> >> >> stopped working. My mobile phone does not find it anymore. Side note
>> - I
>> >> >> have 2 of these DVD/GPS radio units and the other one in my other car
>> >> works
>> >> >> fine. Can I get an exchange unit?"
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